I appreciate your help in answering questions. Thank you.
6/14/2024
Jason S. VERIFIED CUSTOMER
All good.
6/14/2024
Anthony M. VERIFIED CUSTOMER
Rodney is great!
6/14/2024
James W. VERIFIED CUSTOMER
No Thank you, we do not wish to be contacted. We are unhappy with a 3 hour wait for an appt we had scheduled at 9:30am. Our car didn’t go in until after 10:45. We are not able to drop our car and leave, we live an hour and fifteen minutes away. It’s ridiculous to even give an appt if you’re not planning on keeping to it. Very disappointing, dissatisfied & overall aggravated!!
6/14/2024
Charles W. VERIFIED CUSTOMER
Experience was what I expected. Prompt service , in and out quickly. Friendly people. Job well done
6/14/2024
Rodney L. VERIFIED CUSTOMER
Great as always, treats me like family
6/13/2024
Yinghua S. VERIFIED CUSTOMER
Very good
6/13/2024
Cleo H. VERIFIED CUSTOMER
All was great!
6/13/2024
Joel R. VERIFIED CUSTOMER
Ty
6/12/2024
Richard S. VERIFIED CUSTOMER
Always have satisfactory service, but last visit waited over 4 hrs for routine servicing, which normally takes 1-1.5 hrs//used to be $45, $75 & now $90– which is fair nut unexpected. Service costs should be posted somewhere. The texting procedure is not practical if client phone not working, messaging sent from front desk to mechanic that client declined any repairs not received/confirmed. I noticed van was off rack for quite some time so inquired & mechanic was waiting for me to respond & didn’t see text from manager. The texting system works fine to let you know vehicle is ready or if consultation needed when servicing is complete. Further details should be discussed in person. Maybe consider having charging stations in waiting areas, or use intercom system calling name or assigned number. Technology is great until it’s not. I know service dept was really busy & everyone performed their job effectively—maybe utilize receptionist to notify customers to when direct communication is needed., to take some pressure off manager. These things just happen sometimes, but just wanted you to be aware of my experience. I appreciate everyone’s effort, professionalism & expertise.
Thank you!
Gina Satterfield
6/12/2024
Jason D. VERIFIED CUSTOMER
Came in for an oil change, tire rotation and asked to have a tire checked cause it was losing air. After near an hour and twenty minutes I got a text for the repair and accepted the tire repair. At two hours of waiting I decided to go out and walk around and see my vehicle sitting outside so I go in and ask if my vehicle is finish and Rodney say no they are working on it you will get a text when it’s done. Unfortunately he seems to always be in a nasty mood. So finally just after two hours and forty I got a text I was ready to leave. Seems to be a long time for an oil change, tire rotation, and tire repair.
6/12/2024
James T. VERIFIED CUSTOMER
If someone is overwhelmed then delicate the work. Rodney seems a little snippy and was arrogant but glad you all figured out the problem on my brothers car
6/12/2024
Charlie C. VERIFIED CUSTOMER
Excellent service! Everyone was professional and courteous
6/10/2024
Emily H. VERIFIED CUSTOMER
I just made my appt not long ago. It was at 10am. My car was done at 12:30pm! If service was so busy why was I even scheduled for today?! School is out. I had my 3 kids with me. There were a couple of cracker packs in the refreshment area.. thank goodness I had some cash/change for the snack machine. I didnt get a car wash.(which bothered me last time). I believe I will be driving back to Buckhannon toyota from now on.
6/7/2024
Evan S. VERIFIED CUSTOMER
Ron spoiled us, he will be tough to match
6/7/2024
Saminathan R. VERIFIED CUSTOMER
Sure
6/7/2024
Bernie H. VERIFIED CUSTOMER
Besides waiting 3 hrs for a oil change . Everything was good . Rodney was amazing