The diagnosis price of $160 for 15 min job is unreasonable and not competitive. I am considering finding a different service center.
2/8/2024
Patricia C. VERIFIED CUSTOMER
Great place. Very helpful. Got me in and out quickly. Had my grand daughter with me and she was very happy as well. The waiting area for the kids is great.
2/8/2024
David B. VERIFIED CUSTOMER
We had brake trouble while on a trip from PA and EVERYONE treated me very well and got us back on the road quickly. We were extremely pleased and grateful.
2/8/2024
James K. VERIFIED CUSTOMER
Well organized
2/8/2024
Matthew N. VERIFIED CUSTOMER
The service is always fast and the communication along the way is great!
2/7/2024
Cynthia M. VERIFIED CUSTOMER
I recognize that Rodney is an extremely busy man. However, I would like you to share with him from a satisfied customer, that it would be very nice if he looked up and greeted a customer when their interaction begins. I am a people person, and connection is important to me. It’s also the basis of customer service. so, aside from Rodney‘s being extremely brusque, which could be interpreted as rude by some people I was very satisfied and found Rodney good to work with.
2/7/2024
Donna K. VERIFIED CUSTOMER
My car sat finished in the parking lot for more than a half hour due to the service tech leaving my keys in the car and not turning in my paperwork. I know you are short handed, but I had to tell service my car was finished, then they couldnt find the keys. They were left in the car.
2/6/2024
David C. VERIFIED CUSTOMER
He did a very good job and he also explained the new system you guys do very well .
2/6/2024
Patricia M. VERIFIED CUSTOMER
Rodney always nice. Hes very busy could use some help. Since Ron left.
2/6/2024
Arin J. VERIFIED CUSTOMER
Quick and friendly service as always. Thank you!
2/6/2024
Christopher C. VERIFIED CUSTOMER
Service was done quickly and completed early
2/6/2024
Liam H. VERIFIED CUSTOMER
I paid $50 to change my own tire. It was surreal. They repaired the tire and left it (the tire) in the garage. I was happy to have a repaired tire w/ Nitrogen in it. I was happy that I was able to be seen as a walk in on a Saturday. If the process saved me money somehow I guess I’m grateful for that, but it wasn’t what I was expecting. It felt strange & disrespectful, but I just wanted to leave, I had errands to do. My experiences @ the Sube Shop & Glotfelty are much different. Please don’t call my wife about this. My number is ****-****-xxxx. She had nothing to do with this.
2/4/2024
Erika K. VERIFIED CUSTOMER
Rodney and the whole university Toyota service department are the best. I was expecting to pay a much higher amount to get my car repaired but once they looked at my vehicle they realized that my problem wasn't as bad as I thought. I ended up paying about $350 less than expected.
2/4/2024
Paul B. VERIFIED CUSTOMER
He kept us up on all the steps of the repair process.
2/2/2024
Marcia A. VERIFIED CUSTOMER
I waited for 31/2 hours for my vehicle. I was sent text saying I needed new front brakes and the estimate. I sent back saying not today and then I went out and said I didn’t want it done then. That was at 12:00, my appointment was 11:00. He said ok and they would text me when it was ready to have a seat back in the waiting area. I sent a message around 2 asking when it would be ready, I didn’t hear anything. Then at 2:30 I went out to the desk to ask about my 4 Runner, I could see it sitting in the parking are. They couldn’t find my keys, then they found them they were in my car. He then apologized and said no charge, I appreciate that. I had a contractor coming to my house at 3:30, I live an hour away and thought I had allowed plenty of time. I had to call the contractor and have him change time. When I got into the SUV and looked up they hadn’t even changed the sticker in the window for when the next oil change was due. It was not a good oil change experience. I have always had good experiences there hoping it was just a bad day.
2/2/2024
Denise G. VERIFIED CUSTOMER
My sister was not satisfied. She was hoping I would have to replace it. She pushing me toward leasing.
2/1/2024
Michael N. VERIFIED CUSTOMER
Rodney was very professional. His knowledge is great
2/1/2024
Terry K. VERIFIED CUSTOMER
Great service
2/1/2024
Curtis W. VERIFIED CUSTOMER
Very friendly, very welcoming very professional. Look forward to being back.