University Toyota Auto Repair Service

None

Job well done

He did a great job

Rodney was very friendly, helpful and professional.

Dealership provides great service

Very much satisfied

Rodney was great! Excellent customer service

Very expensive for the work that was done, Rodney was a bit mouthy to me at first but apologized after I confronted him about it

Wait was long. Appointment was at 1:00. We saw the truck getting parked in the lot after completion. After 20 minutes of no text we walked to the desk. I was told the mechanic was most likely doing paperwork. After another 10 minutes of no text went back to the desk and asked some to get the keys. We needed to leave. The time for the mechanic to enter the “paperwork “ should Not take 30 minutes. Our total wait was 1 hrs and 40 minutes. Seems very long for an oil change. On a positive note, all the associates per very nice and helpful.

Courteous and efficient.

No thanks

Very helpful and answered all my questions.

None

I appreciate the prompt updates and communication regarding my daughter’s car.

Rodney did a great job during a very busy time.

No comment

Rodney was amazing to deal with for service! All the staff is amazing there . Highly recommend them

Always very friendly and helpful

Great job

Rodney was fine - busy as heck as his counter part was not at work. These are things I noted upon leaving service. Inside driver door, driver seat, steering wheel and gear shift knob had visible dirt on them from whoever was working within the car. I had to remove the driver side floor mat to remove excess fluid from my shoes after pumping gas at a gas station that had a gas spill to get the gas smell out of my car. I did not properly re-attach the mat back into place after doing that and noticed it was not fixed which has been part of the maintenance check in the past. This service was for 5k service and I was told the tires would be rotated. Due to the large amounts of snow recently, there was excess build up in the tire wells - literally almost touching the tires. On this particular day, the temperatures were higher and the build up was beginning to be melted enough that it could be removed. 3 of the 4 tire wells still had the snow build up when I was given the car back. I removed the build up in the parking lot before leaving. This leads me to question, were the tires actually rotated? I don’t know - not sure how they would have been with that snow remaining. This makes me question how “complete” of a service was really done. Fluids topped off? Etc. My visit was 45 min at best and there were MANY cars and people there for service.