Excellent service advisor.. work with him on every visit.
12/1/2023
Edna O. VERIFIED CUSTOMER
Very disappointed with service. When I came to pick up my car, I was told to look for it in the middle of the lot. It was cold and I could not locate my car and had to walk back in to ask for help. Why can you not drive up my car for easy pick up??? Another example that common sense and good service cannot be taught.
11/30/2023
Helen S. VERIFIED CUSTOMER
Busy place
11/30/2023
Thomas S. VERIFIED CUSTOMER
On the second go around!
11/29/2023
Kay F. VERIFIED CUSTOMER
Thanks. It was great!
11/29/2023
Nathan H. VERIFIED CUSTOMER
Always a pleasure to deal with Rodney!
11/29/2023
John S. VERIFIED CUSTOMER
Rodney was great with explaining and showing how the new system works. It was quite simple and convenient to see the MPI and pay my bill before returning to pick up my vehicle. As always, my experience was excellent and we will continue to use University Toyota as our Toyota dealership and service provider.
11/29/2023
Peter C. VERIFIED CUSTOMER
Rodney was great and helped me make sense of the new system that Toyata is inplementing. It had me confused at first but getting to see the videos disclosing the findings the mechanic made was great.
11/28/2023
Charles W. VERIFIED CUSTOMER
Purchased my tires from University Toyota. Brought my car in to have a flat tire fixed. Sat in the waiting room for 2 1/2 hours to get it fixed. Then upon completion was going to be charged $320 for the tire. So no communication between the technicians and my service personnel. Have been going to this university motors service department for the past seven years. I’ve had great experiences except for this one. Was not a very happy customer at this appointment.
11/28/2023
Jeanne S. VERIFIED CUSTOMER
Yes they are very efficient and the mechanics are outstanding I appreciate their hard work!
11/26/2023
Joseph L. VERIFIED CUSTOMER
Didn’t top off fluid. Wanted to potentially charge me for a noise I heard in front end. It’s a new truck. 5,000 miles. Tundra.
11/25/2023
Sue L. VERIFIED CUSTOMER
Thank you for good service! Happy Holidays!
11/25/2023
Kathy S. VERIFIED CUSTOMER
Once again amazing service. Can not thank you enough.
11/25/2023
Robert T. VERIFIED CUSTOMER
Mr. Agrippa was professional and responsive. Visit took the amount of time he said it would.
11/24/2023
Kristie M. VERIFIED CUSTOMER
I liked the convenience of the new online system to review and approve work items and process secure payment. Lucia was helpful in explaining what to expect.
11/24/2023
Kimberly F. VERIFIED CUSTOMER
The wait time was entirely too long for the minimal work completed
11/24/2023
Ruben V. VERIFIED CUSTOMER
None
11/22/2023
Heidi S. VERIFIED CUSTOMER
My car was taken care of quickly and efficiently. Sooner than expected.
11/22/2023
Lucas B. VERIFIED CUSTOMER
My only comment is that my truck’s battery was dead when I got there. That is obviously not your fault but for some reason my inspection report says that the battery is fine. I am not sure how or why that could have been missed on the inspection.