Always smooth service @ University Toyota, Rodney was awesome explaining new digital report systems. Thanks again.
11/21/2023
Michael K. VERIFIED CUSTOMER
Very professional staff
11/21/2023
Donna M. VERIFIED CUSTOMER
The service staff are always professional, attentative, knowledgeable and stay in contact with the customer ... I always choose University Toyota for my vehicles and vehicle maintenance service needs.
11/21/2023
Sheila F. VERIFIED CUSTOMER
Very polite and friendly
11/19/2023
Kathy S. VERIFIED CUSTOMER
Rodney and the entire Toyota service team exceeded our expectations. The communication and explanation related to our service needs was perfect. We could not have been more impressed with our service. Thank you so much for all your assistance.
11/19/2023
John G. VERIFIED CUSTOMER
After tire rotation I noticed wheel shake at about 40 miles per hour
11/19/2023
Jesse F. VERIFIED CUSTOMER
Vehicle was presented for 30,000 mile service. After picking up the car, my wife reported a petroleum smell and louder than usual operation. After driving it all day, I checked under the hood and found that the cap where oil is added had not been replaced, and instead was sitting under the hood near the front of the vehicle. It appears the technician forgot to replace the cap. Oil was splashed across the engine.
11/18/2023
Emily H. VERIFIED CUSTOMER
They are super nice and I waited for less then I expected to!
11/18/2023
Frank W. VERIFIED CUSTOMER
Lucian did a fine job in facilitating my experience. Thank you,Lucian.
11/18/2023
Walker H. VERIFIED CUSTOMER
The service manager was very arrogant, but the service to my vehicle was excellent.
11/17/2023
Lindsey P. VERIFIED CUSTOMER
Rodney has been my service advisor for quite a few years, and he has always taken care of my requests. He deserves a raise!
11/17/2023
Linda P. VERIFIED CUSTOMER
Very very nice and explained everything to me……
11/17/2023
Christine C. VERIFIED CUSTOMER
Great job! The left headlight is now working perfectly. Very satisfied.
11/17/2023
Michael M. VERIFIED CUSTOMER
I will share my comments and experience with Tyler in person. I was very disappointed in this latest visit.
11/17/2023
Mohamad S. VERIFIED CUSTOMER
Great service
11/17/2023
Gangarao H. VERIFIED CUSTOMER
Ok
11/17/2023
Jeffrey G. VERIFIED CUSTOMER
The wrong viscosity oil has been being put in our 2006 Sienna and has created leaks. We also have probably been charged for a more expensive synthetic oil, which we e should be reimbursed. Also, the leaks should be corrected by Toyota. The exact scenario happened on a 2011 Outback with Subaru. They admitted their mistake, changed to the correct viscosity and that car now in my daughter's care doesn't use a drop of oil at about 210,000 miles.
11/16/2023
Janet M. VERIFIED CUSTOMER
I loved university motors for my service on my last Prius and will be switching to univ motors for all service on my new Prius. The service department is really great!!
11/16/2023
Chuck W. VERIFIED CUSTOMER
Wonderful staff! Car was ready as promised and they did everything they could to ensure I was a happy customer after a small mishap :)
11/16/2023
Ubolrat P. VERIFIED CUSTOMER
Very disappointed with this customer services. Noone acknowledged my presence. Arrival early was not appreciated. Everyone in the service area seemed busy with themselves! No coffee for the customers. This was the second reappointment due to the incomplete order of the part. The first visit was 2 hours wait before notification of the mistakes. Poor service as compared with previous team that we continued for over 7 years after I moved in Morgantown and purchased the truck from this Toyota. Good customer service is essential for keeping the business.