University Toyota Auto Repair Service

Thank you for a quick turn around!

2 1/2 hours for a state inspection..

I have been a loyal Toyota customer since 2003, yet I am completely disappointed with the service here at University Toyota. Back in January, I alerted the service center that my car was making noise it shouldn’t be making and I was leaving to drive to Louisiana, so I wanted to make sure my car was safe. I was assured nothing was wrong with my car, however, the noise didn’t stop. In fact, it got worse. So in June, I brought my car again to get serviced, and again I mentioned the noise. We had the team change my tires and breaks and I asked them to check the exhaust system because the car is making noise it shouldn’t be making. And yet again, I was assured nothing was wrong with the car. In the months since June, the noise has again started to get worse, so since your team can’t seem to think, I started reading google and watching YouTube videos on bad noises a car makes, and I guessed that my wheel bearings were bad. So, I bring my car in AGAIN, and I have to tell your service team what is wrong with my car. And yes, they found bad wheel bearings. Your mechanics couldn’t find something wrong with my car, when I complained about it repeatedly, but I found it in one google search??!! And come to find out, this is incredibly dangerous! I have been driving on bad wheel bearings for at least 10 months. I’m incredibly fortunate I haven’t been in a serious accident. I drive the interstate everyday and could have killed myself or others because your team didn’t do the investigation I asked them to do. I am not a mechanic. I don’t know what is serious or not. That is why I pay you to work on my car and to do inspections on my car and to take me seriously when I say something is wrong. Then, to top it all off, you want to charge me $1000 to do the work when another dealership in town is willing to do the work for $400. I will be very blunt right now. I will not return to University Toyota unless you replace these parts for free. The danger I’ve put myself and others in driving this car for MONTHS with no knowledge of that danger is absolutely unacceptable.

I'm just glad my car is drivable again.

I called Rodney twice and he walked me right through it he did a great job with me and are van once again thank you

Shanelle is very good at her job. And the guys/gals in the garage do good work also

New to Toyota Love it. Purchased 2 in the last 6 months.

I waited much longer than usual for a simple service that was scheduled well ahead of time. I think they overbooked for what actually had time to do.

N/A

Thanks for getting my car in the same day that I called.

All good ????????

I’ll gladly do the survey. Thanks.

She was very kind, friendly and just pleasant! Thank you!

Shanelle was very good at her job. She was efficient, responsive, and thorough. Her pleasant personality makes her a joy to work with.

I ordered my tires and scheduled m appointment from the University Toyota website and received an emailed confirmation, but when I showed up I wasn’t in the system. Thankfully the tires had been ordered, but Service didn’t know about it. Thankfully they fit me in.

Really like the new text and digital communication. Everything is right at my fingertips. Thanks so much.

Was told I needed new rotors when I just had brand new ones put on in July. Won't be back I'll take it to Uniontown where I usually do.

Very informative and helpful with my first visit to the University Toyota! thanks Shanelle!

Programmed new fob quickly! Excellent customer service

It was nice of Rodney Lambert to make a follow up appointment after parts are ordered for a major repair. Thank you. God Bless! :)