Frank was not so helpful; I checked in with an appointment at 10:20 am and asked for an AC diagnostic. Surprisingly, I checked out at 3:00 pm! Nothing was repaired, and nothing was updated on your client's sms (No Diagnostics report to see) till 2:15pm when we had to look for anyone who could check us out (Mr.Frank had disappeared for a while); Mr. Joe assisted us. This was not the end; after payment, I should get my car at the parking lot… that did not happen either; I waited 15 min, but nothing happened, nothing but Mr. Frank's puzzled, scrambled facial expressions! I had to walk around the parking lot and ask Frank to hand me my car key (no one could assist me). Finally, this was my worst auto service ever; Toyota had to look after the entire process with serious considerations to retain customers. My horrible customer service today will linger with my wife, my 10-year-old son, and me.
Thank you
2/15/2025
Karl S. VERIFIED CUSTOMER
Joe was great, very welcoming and professional. Liked the walk around vid from the service technician!
2/15/2025
Alex R. VERIFIED CUSTOMER
The process was very simple and clear and Scott keep me informed about the process all time.
2/15/2025
Arnold R. VERIFIED CUSTOMER
Don gave me a fair price for the maintenance
2/15/2025
Cedric S. VERIFIED CUSTOMER
Rick was great! He made the experience very easy and explained everything to make me comfortable with the work I was getting done on my vehicle. I’ll definitely be back in the future for any repairs.
2/15/2025
NAISA C. VERIFIED CUSTOMER
Donald,,was very professional very kind very engaging with the customer. He’s an amazing representative.
2/15/2025
Christopher W. VERIFIED CUSTOMER
Scott was great!!
2/15/2025
Patricia H. VERIFIED CUSTOMER
Scott was polite, accommodating, knowledgeable, respectful, and provided excellent service
2/15/2025
Michael S. VERIFIED CUSTOMER
all good. Quick. efficient.
2/14/2025
Mario F. VERIFIED CUSTOMER
Rick dld an excellent job of explaining why the repairs to my car were necessary. He also walked me to my vehicle to show me the damage firsthand. Rick was proactive by keeping me informed about my vehicle the 2 days it was being serviced. Rick showed excellent customer service.
2/14/2025
James G. VERIFIED CUSTOMER
Na
2/14/2025
Jorge U. VERIFIED CUSTOMER
NA
2/14/2025
Carl S. VERIFIED CUSTOMER
Very satisfied with the service
2/14/2025
Donna W. VERIFIED CUSTOMER
Francisco Velez was my service agent for my last service visit, as well as this most recent visit for the repair of my hood. I was more than pleased with Francisco...he is so very pleasant and very knowledgeable, as he explained some things about my Highlander that I was not aware of.He kept me up to date every step of the way, and was always available when I needed to reach him for updates. I've always been very satisfied with my dealings with Wesley Chapel, and representatives like Francisco is part of the reason.
2/14/2025
Sajaye H. VERIFIED CUSTOMER
Richard Davis always looks out for me and ensure that I get the best treatment possible. He explains everything well and ensure I leave with all questions answered.
2/14/2025
James R. VERIFIED CUSTOMER
Richard was great to work with. I would highly recommend Richard to my friends and family. Richard is very knowledgeable and will he my preferred service advisor in the future.