Wesley Chapel Toyota Auto Repair Service

A product that you sold me and covered on the warranty(LoJack) was not handled to my satisfaction. I have to do all of your leg work to get it corrected. If it does not work out I will demand a refund.

Joe was excellent! He made sure to keep me fully informed about the situation as I waited at Toyota and I would recommend him to anyone!

Another great experience!

Rick was awesome to work with. Very professional and kept me updated throughout the process.

Good and fast service

Timely. Accurate. Answered all questions.

Rick made the whole processed from start to finish go smoothly with very thorough updates and maintenance recommendations along the way. Will request him in the future whenever we bring my car if my wife’s. Would gladly recommend him to others if the opportunity ever presents itself.

Liszeida was very professional and courteous. Fantastic service .

Exceptional service, great team work, highly effective and skillful supervisor. I have my car serviced by Rick Davis for over 10 years. He always provides me the best services with the highest level of care and honesty. I highly value his knowledge, expertise and courtesy. Valuable employee! Good man!

Arrived at 630 am and a gentleman helped me get in early.

Brought car in for oil change and tire rotation at 7:20. Said it would be around 90 mins. Two and a half hours later I went to find the guy I was assigned. Asked a lady paged the guy and said he had a customer at his desk, which was where I was standing. My paperwork was the ONLY thing there and it said my car was finished at 8:20! After a few minutes another guy paged him and said he had a customer at his desk. Few minutes later Don comes in (smelling like a fresh cig), and I ask him why I wasn’t told when my car was finished? He indignantly replied that I was sent a text! I pulled out my pone and showed him that was not true. He had my wrong phone number when I pulled in, and I had given him the correct one. He apologized and blamed in on the new system…..my question is: My service papers were on his desk for 90 mins and he couldn’t walk to the TV area like the other service people? Hard to do when he is hanging out back smoking a cig. I can excuse mixing up phone numbers with my daughter’s as we both have a white Carolina from you guys (even though we caught and corrected that at the beginning). But for the guy to have that on his desk THAT LONG, without walking a few steps to the customer TV waiting area is not good customer service. To end on a positive, I like the new coffee machine and the FOX 13 local news in the waiting area. Thanks for making the wait comfortable! Brian V

Thank you so much for your help.great service and great care on my car

Excellent customer service.

I am totally satisfied with his ability and knowledge of everything that went on today and he was very knowledgeable about the business. He is a very good service advisor and I would love to have him as my advisor every time I go there.

Good

Joseph was a joy to meet today. Not only did he take care of all of my needs and concerns, he understood the time constraint and made sure I was out when I needed to be to get my daughter. You guys should be honored to have him as an employee.

Mason was exceptional and he went above and beyond to make sure I was both satisfied and comfortable. I will definitely be back to this dealership for a purchase and service

Because of Nicole and her professionalism and kindness, I will be returning to Wesley Chapel Toyota for any future services needed on my vehicle.

He’s the absolute best always gets me in quick as well as out. His customer service is outstanding and I always leave with a smile when he services my car thanks Joe!

Liz was polite, professional, and gave excellent information.