I appreciate very much the service done on the car. John is a professional, courteous and respectful!
2/2/2025
Freddy R. VERIFIED CUSTOMER
Paolo always provide great customer service.
2/2/2025
Suren E. VERIFIED CUSTOMER
The car was in the service and nothing happened, they returned it as it was. They didn't change the parts that needed to be changed.
2/2/2025
Maria G. VERIFIED CUSTOMER
David was so nice and he explained all that I need to know about my car, the repair was finished at the time that he said. Thank you!
2/2/2025
Lauren B. VERIFIED CUSTOMER
I was told my service would be 1.5 hours, so I decided to wait at the dealership. After just one hour, my car was brought out front and parked with the cars that were finished being serviced. I sat there and stared at my parked, finished car for an hour. I went in and spoke to the cashier twice and spoke with Bo once and was told they were waiting for paperwork. It took an hour and half for the paper work to go through AFTER my car was done (so longer for paperwork than the actual service). When I looked at my paperwork after checking out, it was noted that my air filter needed to be changed (marked red in the required column). But no one came and asked me if I wanted this done today while I had my car there. I’ve had Toyotas for 30 years and I have always received a call if they had suggestions of things that needed to be done to see if I wanted to have it done that day. Definitely a disappointing experience today.
2/2/2025
Brenda M. VERIFIED CUSTOMER
Jesus is Greatest One i’m very happy to recommend in someone come to visiting Toyota and ask forJesus.
2/2/2025
Paula B. VERIFIED CUSTOMER
Brent is a credit to your service department.
2/2/2025
Kenny S. VERIFIED CUSTOMER
I arrived at 8:04 for my 8:15 appointment. Was checked it quickly, then asked to wait in my truck until someone would recheck me in? Almost 30 minutes later I was still sitting I contacted. The manager did come and apologize, which I did appreciate.
Additionally, I think customers should be occasionally informed on vehicle progress. I was there over 6 hours with no interaction from the team.
2/2/2025
Thomas S. VERIFIED CUSTOMER
Paolo was attentive and very professional.
2/2/2025
Claudia P. VERIFIED CUSTOMER
Wonderful costumer service!
2/2/2025
Nelly S. VERIFIED CUSTOMER
Jesus Gonzales, was very helpful.
2/2/2025
Jose C. VERIFIED CUSTOMER
Muy buen servicio
2/2/2025
Zohrak J. VERIFIED CUSTOMER
Jesus Gonzalez served us very well. Always go to him.
2/2/2025
Haylie L. VERIFIED CUSTOMER
It was a fast, efficient, and delightful experience!
2/2/2025
Elizabeth D. VERIFIED CUSTOMER
I wasn’t completely satisfied but it wasn’t necessarily yes or no answer. Here are a couple of comments:
- bring back offering rides home. That was a deal changer for me
- the report I got has some red marks bit I got no explanation at all and no feedback what I need to do to correct them. That’s a miss.
2/2/2025
Michael H. VERIFIED CUSTOMER
Good service. Thank you.
2/2/2025
Rosa M. VERIFIED CUSTOMER
Fue muy rápido atendieron muy bien
2/1/2025
Violeta M. VERIFIED CUSTOMER
Brent delivered an excellent customer service and very informative.
2/1/2025
Gary K. VERIFIED CUSTOMER
I did have to wait in my car almost 15
Minutes when I showed up before a service writer came to my car. Almost left,but after that everything was good.