Keyes Toyota Van Nuys Auto Repair Service

Responsive and informative as usual

Excellent! Right on time . Thanks Eddie for everything!!

Thank you ! ????????

no estoi chastifecho

Thanks for the superb maintenance service, my isbin best condition after the recent services. Toyota keyes the best

The service was great. Brenda is a real professional and she goes above and beyond for customers. Wish more of your employees could be like her she sets the standard at for professionalism at Keyes van nuys

Thank you toyota for your team support

Really solid service!

She was amazing, and explained me everything very well.

David Parada did a great job explaining and reassuring me. I positively appreciate his patience and honesty.

Excellent service. Everything was done in a short time and very high quality. Thank you.

I’ve been a customer for almost 11 years. Eddie is only my 3rd regular service rep. They’ve all been phenomenal and I always appreciate everything they do towards helping me keep my car in good, safe shape. I come from Mar Vista for service at your facility! Thank you

He was kind and knowledgeable. Provided his honest opinion when I asked for it. Understood my concerns.

Extremely satisfied! Eddie is excellent and professional! Highly recommended! Keyes Toyota is the best

Brenda was pleasant and I trusted her - she was thorough and knowledgeable and kept me informed every step of the way! I will always choose her when I come there!

Gracias

Very grateful for such good service. He was kind, informative and very helpful.

Paolo was AMAZING! Super helpful, patient, and professional. Happy with his service. Thank you! And his brother(I believe the name) Giovanni was also wonderful. ALL of your staff from beginning to end of my customer experience was top notch customer service.

Thanks for your wonderful costumer service.

Neil, your manager was horrible. I never wanna deal with him ever in life. He did not look happy to be there at all. He did not exhibit the service I’m used to there. He was rude and I am not happy about it. I’ve never experienced that at this location. I was on my lunch dropping my car off and of course I’m using my phone and he was rude about me being on my phone when I was trying to multitask talking to him as well as the person on the other end when I was clearly telling the person on the other end that I needed to get off the phone and I was trying to complete what I was doing that had to do with my Online business. So I was trying to multitask. He was so rude and the person on the other hand, heard that they basically hung up and then called me back! Really did not like his Customer Service really did not feel like I was appreciated there and felt like I was being treated this way because I was using Toyota care! He was just very rude. It wasn’t a pleasant experience. I was shocked because I’ve never had an unpleasant experience at this location. I always have the best things to say, but not today! If he didn’t wanna come to work, he should’ve used a sick day. That’s how I feel. Luckily someone took over I didn’t get that person‘s name, but I’ve been coming since before the great service advisor manager passed away! Usually everybody regardless of work looks very happy and that’s not what I experienced today