Really appreciated the time & care that Decon took to explain everything to me.
1/26/2025
Shawn S. VERIFIED CUSTOMER
Devon is a pro. Good job
1/26/2025
Enma M. VERIFIED CUSTOMER
This dealer and he’s workers are the best, excellent service an no long hours to wait! Thanks Giovani Rodriguez and the technician!
1/26/2025
William K. VERIFIED CUSTOMER
Devon was very helpful and got everything done for me. He is also very personable and has a good vibe.
1/26/2025
Nestor C. VERIFIED CUSTOMER
We are truly thankful and satisfied with our service and help from David Parada he made our visit extremely easy and convenient.
1/26/2025
Whitney W. VERIFIED CUSTOMER
Giovani is a great service writer, who I trust to take good care of my vehicle and me. Keep that guy around, please!
1/26/2025
Alexsandr N. VERIFIED CUSTOMER
If I pay $1,000/month, how much I will save on interest?
Or/and is it possible?
Thanks
1/25/2025
Manuel A. VERIFIED CUSTOMER
Giovani was very professional, friendly and very knowldeable. Dealed with my concerns with detailed explanation.
1/25/2025
Diana L. VERIFIED CUSTOMER
I appreciate the friendly staff, and the time I was there waiting in was nice. the vehicle was ready on time
1/25/2025
Sharlene M. VERIFIED CUSTOMER
Keyes is so large that I was concerned that the atmosphere would be cold and impersonal. That’s why I didn’t return to the dealership that serviced my car the last time. I was pleasantly surprised.
1/25/2025
Crystal T. VERIFIED CUSTOMER
Fantastic service, I have seen Paolo for service a few times and each time he is patient with my questions, completely comprehensive, and makes me feel at ease.
1/25/2025
Jeffrey M. VERIFIED CUSTOMER
Paolo was very attentive ! He understood my concerns as well as the car history. Paolo was all around a great help.
1/25/2025
Charlene R. VERIFIED CUSTOMER
I waited to speak with the service manager, Mr. Neal Goldman, and was unable to talk to him. He wasn’t in his office, he was busy doing something. I wanted to convey my disappointment, with the service writers lack of communication skills with me at the end of the service. My car was parked with the service completed, I don’t know how long it had been sitting out in front. He had told me it would take approximately two hours. I went out to talk to Jesus Gonzalez and he said he was busy and he would get right back with me and that my car was ready. I stood waiting next to the cashiers 25 minutes for him to return. Only to get a phone call from Keith leaving a voicemail my car was ready. I have been a customer with Toyota for 27 years owning four Toyota’s serviced with Toyota since 1998.
Never have I experienced such poor customer relations from a service writer. It is insulting to not have the service writer ‘close the deal’ thank me for bringing my business to them. It takes only two minutes to walk over to me and say thank you. All in all I must’ve been there almost 3 hours.
1/25/2025
Katrina L. VERIFIED CUSTOMER
Giovanni always has my back
1/25/2025
Dalton L. VERIFIED CUSTOMER
Paolo has terrible customer service, a bad attitude, and didn’t try to help me solve my problem. He just tried to get away and say it’s not his issue. I won’t go back here if he won’t admit his mistakes.
On the other hand, Neal was great and very polite. He investigated my issue and, even though he couldn’t solve it right away, offered solutions and followed up. Great service.
1/25/2025
Julian C. VERIFIED CUSTOMER
Kept me well informed of the progress and explained all the processes well.
1/25/2025
Frank G. VERIFIED CUSTOMER
Shoutout to Brent!!!!!! Give him a raise!!!
1/24/2025
Harvard R. VERIFIED CUSTOMER
Well done
1/24/2025
Juliet S. VERIFIED CUSTOMER
He help me very nice person exelent service .
1/24/2025
Alexis R. VERIFIED CUSTOMER
Just want to reiterate my appreciation for the incredibly speedy and courteous service!