Easy in and out, great service. No complaints whatsoever
12/6/2024
Marleny L. VERIFIED CUSTOMER
I love his customer services skills!
12/6/2024
Michael K. VERIFIED CUSTOMER
Devin didn't know the answer to my question regarding a problem my car was having, so he made one up. When I told him his response was not sufficient, he checked with another service representative who made up the same answer. When I continued to express my dissatisfaction, he went to the Shop Manager who actually knew the answer. Then the alarm guy came to work on my car, but refused to create a paper trail so I would have a written record of what was done. Then I wandered from office to office trying to find someone in charge who would help. Unfortunately I ended up in the office of Ruby Woo, who had zero interest in helping me, exhibited a hostel attitude towards me and flat out refused to answer one simple question I asked. Pretty sure I was directed to Ruby by Craig Wolfson who seemed uninterested in actually taking charge and being helpful. Finally, got introduced to Neal Goldman who did what everyone before me should have done: calmly took charge of the situation and followed it through to a proper conclusion. Thank you Neal for doing what no one else in your entire company seemed willing to do: provide actual customer service.
12/6/2024
Marcos C. VERIFIED CUSTOMER
Devon was awesome.. he attended to me right away.. made me feel welcomed.. very knowledgeable.. very polite.. very professional.. if and when I need service on my vehicle I would definitely ask for Devon.. I would want to have the exact best experience again.. thank you Keyes and Mr Devon Milan for your awesome service.
12/6/2024
Elias O. VERIFIED CUSTOMER
Thank You So Much
12/6/2024
Chris G. VERIFIED CUSTOMER
I had a fantastic experience during my recent service appointment. The team provided exceptional service, ensuring everything was handled professionally and efficiently. They were friendly, knowledgeable, and made the entire process smooth and stress-free. I’m thoroughly impressed with their attention to detail and commitment to customer satisfaction. Highly recommend!
12/6/2024
Lev L. VERIFIED CUSTOMER
Everything ok! Thank you!
12/6/2024
Michael L. VERIFIED CUSTOMER
Devon was very knowledgeable and very nice
12/6/2024
Nancy M. VERIFIED CUSTOMER
Devon was very attentive, helpful and answered all my concerns.
12/6/2024
Edgar R. VERIFIED CUSTOMER
Great customer service, always goes above and beyond. Thank You!
12/6/2024
Mary L. VERIFIED CUSTOMER
I really appreciated Eddie Sanchez taking the time to explain the details of the repairs needed in a way I could understand. He is very friendly & helpful throughout the process. He is very efficient & trustworthy, I felt confident that Eddie Sanchez can accurately assess my car's issues that I don't entrust my car to anyone but Ed, he even knows my car's name in fact I don't take my car in for a service if Eddie Sanchez is not around. He does an excellent job with my car.
12/5/2024
Sandy James. VERIFIED CUSTOMER
I got a ridiculous rear wiper blade replacement estimate that was recommended I replace for $275.00 plus labor bringing the total to over $400.00. When I asked Brenda if that was the correct cost. She left to go check and came back and confirmed it was correct. If that is the cost then that is a gigantic rip off
12/5/2024
Anna G. VERIFIED CUSTOMER
David was great and took amazing care of us. He was very busy but managed to do it all. I always return to Keyes because of the great service and David met those expectations for sure!
12/5/2024
Richard P. VERIFIED CUSTOMER
Brenda exceeded all expectations in helping me understand the duration of my car's time in service, effectively went over the paperwork with me (and made note of new license plate) and facilitated getting me my keys in a timely manner. Very happy with Brenda's service.