It is frustrating to arrive at service and be told nothing can be done about the squeaky breaks on my vehicle as well as being denied Lyft/uber service back home as this was something offered with every previous service. The fact that you guys are getting cheaper when I payed nearly $40k for this vehicle is crazy. I might finish my factory service at another Toyota dealership because this was frustrating. On top of that I understand people are new at their job but I shouldn’t have to waste 45min of my day dealing with handing off my vehicle for service to someone who is not familiar with your systems or policies regarding my transportation home and back to your service center. My first two services were a MUCH better experience than this one.
2/20/2025
Susan T. VERIFIED CUSTOMER
EXCELLENT SERVICE
2/20/2025
Ricardo M. VERIFIED CUSTOMER
Excellent service! Highly recommend
2/20/2025
Manuel T. VERIFIED CUSTOMER
Good service keep it up
2/20/2025
Rob L. VERIFIED CUSTOMER
I can’t say enough good things about Brent, he went above and beyond to explain all the car needs and even helped my with my electronic lift gate. This is why I always come to keys Toyota for customer care like Brent displayed ..great guy and the best customer service thanks again Keys Toyota of Van Nuys
2/20/2025
Mary J. VERIFIED CUSTOMER
She was great did a good job positive and made sure all my questions were answered ????
2/20/2025
Anita M. VERIFIED CUSTOMER
Very please
2/19/2025
Jeff H. VERIFIED CUSTOMER
Service done as described in the time stated it would be done.
2/19/2025
Latonya D. VERIFIED CUSTOMER
Thank you for the good service.
2/19/2025
Teresa M. VERIFIED CUSTOMER
Bo did an excellent job!
2/19/2025
Frank G. VERIFIED CUSTOMER
All I can say is thank you Brenda
2/19/2025
Jerry N. VERIFIED CUSTOMER
Excellent service and Bovwas extremely helpful
2/19/2025
Sandra C. VERIFIED CUSTOMER
David Parada is very thorough. He has great follow through and keeps you posted. Glad to have him as my contact person.
2/19/2025
Elizabeth M. VERIFIED CUSTOMER
Several visits and the problem with the car continues - I will send a letter to the financial institution, so that they are aware that I am not happy with the poor service of the KEYS TOYOTA dealer in the city of Van Nuys.
2/19/2025
Soledad M. VERIFIED CUSTOMER
Thank you so much I’m satisfied with your service ! The personal are excellent ??????
2/19/2025
Eyal Z. VERIFIED CUSTOMER
Eddie is great - good community & on time
2/19/2025
Jose A. VERIFIED CUSTOMER
I received a good service and quality thank you.
2/18/2025
Anna H. VERIFIED CUSTOMER
I don't want to be misunderstood, so l'm saying that the mechanics did an excellent job as always and I'm very grateful to them!
While the scheduling department and service consultant could certainly use some improvements.
2/18/2025
May J. VERIFIED CUSTOMER
Eddie was most helpful, including explaining how to be successful for my Highlander to pass its annual smog test.
2/18/2025
Victoria S. VERIFIED CUSTOMER
Eddie Sanchez was responsive, kept me updated and got our issues taken care of quickly and easily for me. Thanks.