I appreciate the customer service that I received from him today
3/9/2025
Larry H. VERIFIED CUSTOMER
Thank for all your help!!
3/9/2025
Maggie M. VERIFIED CUSTOMER
Willie was very kind and welcoming. He didn’t make me feel silly for the questions that I had about my vehicle / service. Thanks!!
3/8/2025
Vandel B. VERIFIED CUSTOMER
Mr. Hunter, was very pleasant and professional…Thanks again
3/8/2025
Clifford C. VERIFIED CUSTOMER
When I scheduled the new car 5K check up I was told it’d be “about 30 minutes”. When I got there to check in, it was hard to get one of the four people to ask me if I needed help. When I finally was asked and completed check in, I was told it’d probably be an “hour or so”. 2 hours later I see my car outside and asked what was up. The lady said “I’m completing paperwork” and 5 minutes later was finally given my car. Very poor communication
3/8/2025
Matthew O. VERIFIED CUSTOMER
Cassidy was extremely professional and accommodating.
3/8/2025
Tonya S. VERIFIED CUSTOMER
I called Car Shield this morning, told the lady I wanted to go to Toyota. She made the call to the service department, made all the arrangements and told me to ask for Ray. Best person everrr! He was kind, knowledgeable, confident and made sure the job was done the same day. Awesome job Ray, well done!!
3/8/2025
Bruce H. VERIFIED CUSTOMER
Good job
3/8/2025
Jermaine C. VERIFIED CUSTOMER
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3/7/2025
Orin M. VERIFIED CUSTOMER
No question is just a simple question!I do believe that Mr.Hunter is trying to do his job to the best of his ability, however my issue with my brand new vehicle is over his head.I will be dealing with Mr. Bath going forward to resolve this issue. IThank you.I do have to question the overall level of customer service. Training in all areas needs to improve, and employees need to assist their coworkers, and know when to ask for help. Don't put money b4 the customer. Without customers you won't have money!
3/7/2025
Embra B. VERIFIED CUSTOMER
Mr Hunter is excellent.
3/7/2025
Mary M. VERIFIED CUSTOMER
Very attentive.... Part was unavailable and he did all he could. Glad it was finally fixed!
3/7/2025
Rogelio C. VERIFIED CUSTOMER
I waited one hour to process my paper , so that I can take out my car. Make it Ms Cassidy
3/7/2025
Michael M. VERIFIED CUSTOMER
Every thing was good, thank you .
3/7/2025
Tamika D. VERIFIED CUSTOMER
Toyota ****
3/7/2025
Sandra T. VERIFIED CUSTOMER
My engine light is still on
3/7/2025
David S. VERIFIED CUSTOMER
Mr. Guilty was helpful and explained exactly what was going to happen.
3/6/2025
Deborah G. VERIFIED CUSTOMER
Amazing
3/6/2025
Haki S. VERIFIED CUSTOMER
None
3/4/2025
Synera G. VERIFIED CUSTOMER
I’m happy that the issue was resolved, but I’m not happy about the technicians leaving my car pulled a loose, where they had to check the sensors, and my app isn’t working on my phone, bc/ they never changed the settings back to normal! They still have my car as if, my car is still getting maintenance on it, so therefore I can’t use my app on my phone! Not happy at all about that, bc/ that means that I have to take another trip to Toyota for them to change the settings back to where I can use my app again