I was overly charged for the replacement for the serpentine belt. I was told $200+ and I declined the replacement. Then someone from Toyota called saying it was a mistake and then the price changed to $64. Mistakes as such shouldn’t happen because it took me to say something for that error to be corrected. Other than that I’m pleased with the speedy repair of the faulty alternator.
12/15/2024
Michelle G. VERIFIED CUSTOMER
Everyone was polite and professional, every was so e in a speedy timely manner. I'll be back soon for a transmission service!
12/15/2024
Nedra M. VERIFIED CUSTOMER
Very satisfied
12/14/2024
Adrienne Y. VERIFIED CUSTOMER
Although I am satisfied with Ray Guidry I still can’t understand the repeat engine leaks and them not being related . He really explained it to me but I guess it’s me and the coincidence. I know my car is old ! Also after spending the money I spent my car was dirty on the floor part where you step in as well as my driver door on the inside and the steering wheel - I guess dried oil . Ray took care of it when I told him . I was on my way to work and dressed. That’s unacceptable . I would recommend Ray though because he is knowledgeable, professional and personable . No one should receive their car like that .
12/14/2024
Nancy R. VERIFIED CUSTOMER
The service on my vehicle was exceptional professional done. My initial waiting time was said to be 3-4 hours. The service was completed in less than two hours. Thank You
12/13/2024
Jermaine C. VERIFIED CUSTOMER
Whille ????????????
12/13/2024
Darlene L. VERIFIED CUSTOMER
Good service car was finished sooner then expected The only thing was the mechanic who changed the oil put the new sticker right over my old sticker on the windshield. I assumed the old was taken off and replaced by the new. Other then that all was great
12/13/2024
Rhonda B. VERIFIED CUSTOMER
Great job Willie...
12/12/2024
Jamal A. VERIFIED CUSTOMER
I don't see the sense of making a appointment then having to wait long after a given time. Appointment was for 7:30am and didn't get done til about 11am. Was told it was going to take 1 1/2 hours , then alot of people came way after me.
12/11/2024
Dawn K. VERIFIED CUSTOMER
Willie was very helpful and extremely polite. He went out of the way to make my experience pleasant.
12/11/2024
Byron I. VERIFIED CUSTOMER
What was accomplished (tune-up) was done flawlessly? The car is purring like a kitten. However, there was a mix-ip in the delivery of duplicate sets of front window gaskets for the driver’s side of the car. There should have been a passenger side set delivered as well. A second key fob was ordered and on site (but overlooked), and not programed or delivered when I came to retrieve the car. I will need to return next week to get the the passenger side window gasket and key fob programming work completed. Another long wait, no doubt. TSK!
12/10/2024
Bruce A. VERIFIED CUSTOMER
Mr. Guidry was an excellent, courteous, and professional customer service representative.
My experience was outstanding.
12/10/2024
Elizabeth D. VERIFIED CUSTOMER
Took too long
12/8/2024
Loretta H. VERIFIED CUSTOMER
Toyota has done good bye this customer. Willie Hunter kept me updated about my car, the lady checked me in did good to easily checking me in. Also Chris Copelin always make sure I'm straight and to remind me about trading in my car for the truck. It's coming Chris hang on. Thanks
12/8/2024
Robert S. VERIFIED CUSTOMER
Mr. Watson and his team provided quick and excellent service!
I am not interested in an appraisal or selling my Tacoma 2016.
12/7/2024
Baker Y. VERIFIED CUSTOMER
I had a scheduled appointment and called to let the repair department I would be late because I was having the car towed in. The very nice lady with whom I spoke said they would work me into the schedule even I I arrived a little late. I believe I arrived about 20 minutes after my scheduled appointment. The first young man I encountered said they probably wouldn’t be able to repair my car that day, and he seemed to take pleasure in potentially turning me away. I told him about my earlier conversation and he essentially said the woman didn’t know what she was talking about. Mr. Guidry saved the day and got us in and out within app. 2 hours.
12/7/2024
Phouvanh C. VERIFIED CUSTOMER
I waited too long at the dealership,3 hours for oil change and tires rotation. I will never going back to that place again
12/7/2024
Rosalind P. VERIFIED CUSTOMER
My 2008 Toyato Highlander is very special to me. It has a little over 93,000 miles. We are aging together.
12/6/2024
Vania M. VERIFIED CUSTOMER
I was satisfied with the service overall but was a little disappointed with how my seats came back with oil smudges all over them and the center console as well. I understand this was probably something hard to completely avoid but you all could at least have some leather seat wipes to clean it off after. My seats are cream so it is greatly noticeable! Now I have to spend more money to get it cleaned off.