I had an 11:30 appointment so I brought my car in for an Oil change and tire rotation, I sat there for 4 hours and never heard a word from anyone, I went in the office and asked about my car and then and only then I was told that I needed to replace my back brakes and this was at 4 pm so I went ahead and approved the brake job and was told that it would take 45 minutes well it was another hour and a half still not hearing from anyone one of the other guys asked me if I was having my car serviced and I said yes and then explained the whole situation from the start and he went to check on it and never came back then finally I received a text message that my car was ready and I won’t know until tomorrow in the daytime if my fluids were topped off as requested. I am not a happy camper with today’s service one bit.
12/3/2024
Winthrop M. VERIFIED CUSTOMER
Totally satisfied with the results today.
12/3/2024
Josett T. VERIFIED CUSTOMER
Already submitted
12/2/2024
Lien N. VERIFIED CUSTOMER
Good service
12/1/2024
Shalion S. VERIFIED CUSTOMER
Wait time was excessively too long. After my car was done, it sat in the parking lot for over an hour and no one came to let me know my car was done or that I was ready to complete my transaction. I had to go speak to someone myself and that still took about 20 minutes until they were ready to speak with me. My appointment was for 7:30am and I didn’t leave till AFTER 11am, there’s no way I should be there that long for just an oil change. I’ve been a Toyota customer at this dealership for over 4 years and they were great at first but now they went down. Management **** now and there’s a lot of people there that don’t know that they doing.
12/1/2024
Terri B. VERIFIED CUSTOMER
Mr. Hunter was very professional and respectful.
12/1/2024
Mary Thanh. VERIFIED CUSTOMER
Very good service and nice working man
11/30/2024
Loretha W. VERIFIED CUSTOMER
Told a hour and a half and I was there three hours
11/30/2024
Adrian D. VERIFIED CUSTOMER
My 10,000 mile service was completed in a very timely manner. Everyone was courteous, friendly and efficient. I was completely satisfied with my experience.
11/28/2024
Eldora M. VERIFIED CUSTOMER
Everything went so smoothly. You all did an awesome job as usual taking care of me and my vehicle! This is why I choose Toyota!!
11/28/2024
Annette P. VERIFIED CUSTOMER
RAYMOND WAS VERY POLITE, MOST HELPFUL & KNOWLEDGEABLE. HE ANSWERED ALL OF MY QUESTIONS TO MY SATISFACTION. ALL & ALL, I AM QUITE PLEASED WITH THE SERVICE I RECEIVED FROM TOYOTA. THANK YOU.
11/27/2024
Judy T. VERIFIED CUSTOMER
Everybody was very kind.
11/27/2024
Patricia K. VERIFIED CUSTOMER
Ray Guidry was extremely helpful in accommodating personal issues that enabled me to both care for ill family and get needed repairs done to my car before the end of the workday. I am most grateful.
11/27/2024
Cyntrel C. VERIFIED CUSTOMER
I'm always satisfied with the the prompt, professional, and excellent customer service that Willie, exhibits when I come to Toyota of New Orleans for service! Thank you for a job well done!