The service time was longer than I anticipated. Five hours was the amount of time. I was informed via a call to check on the status two hours in that a technician messed up something and I would not be charged and I was never told this information.
11/23/2024
Barbara W. VERIFIED CUSTOMER
Excellent, Courteous service Always!!!
11/23/2024
Barryan M. VERIFIED CUSTOMER
Great
11/23/2024
Dennis E. VERIFIED CUSTOMER
Satisfied with the feedback regarding the incident of the swaybar link was handle professionally with no problem. Thanks to all involved.l
11/22/2024
Albert Q. VERIFIED CUSTOMER
U did a great job
11/22/2024
Brandon W. VERIFIED CUSTOMER
Willie is awesome!
11/22/2024
**** W. VERIFIED CUSTOMER
Great service and timely.
11/22/2024
Jeanel M. VERIFIED CUSTOMER
The staff was soooo professional and kind. Thank
11/22/2024
Fadi E. VERIFIED CUSTOMER
No communication from service provider. Did not return my calls. My windshield was broken during service and no body told me about until the moment i visited the workshop to check on my car.
11/21/2024
Anne H. VERIFIED CUSTOMER
Willie was great once I was able to get in touch. I was notified via the text service that my part was in. I replied to the text several times to no response. Additionally, I called the dealership about 10 separate times throughout the day was sent to the service line and sent to voicemail each time or just sat on a line that rung with no answer. Whenever I got the operator they just sent me to the service line where no one answered. I had to drive to the dealership and hope they would have time to fit me in for my repair because I could not get through to contact a person to schedule an appointment.
11/20/2024
Troy L. VERIFIED CUSTOMER
Everything I asked for was not done. Very simple request. Then I was told I would have to bring my vehicle back to the dealership.
11/20/2024
Cheryl W. VERIFIED CUSTOMER
Raymond is always professional and polite.
11/20/2024
Bryan S. VERIFIED CUSTOMER
Almost 6 hours for an appointment to change oil and fix a flat. After 5 hours was told they couldn't find leak. When I asked them to check again because I have to add 10-15 lbs of air every day they said they found 2 holes and would warranty tire. Waited an hour for warranty "approval". When I asked Carlos about approval process and why it was taking so long I was told there should be no waiting. So it is clear I was being messed with because if my annoyance with waiting almost 6 hours for an oil change. Also I haven't driven the vehicle since it was serviced and the right front, that never had a leak has been leaking since the afternoon of the service day. There are all sorts of possibilities of what happened here..........
11/19/2024
Darryl K. VERIFIED CUSTOMER
Service was timely and complete.
11/19/2024
Donna F. VERIFIED CUSTOMER
Was surprised with the estimate but I know it will be repaired with the right parts and I’m sure I’ll be satisfied
11/19/2024
Areal B. VERIFIED CUSTOMER
You were supposed to do a tire rotation and it didn't happen
11/19/2024
Gail S. VERIFIED CUSTOMER
I didn’t get my tire rotation done and fix my flat tire