Jordan and crew were very accommodating even as I added an oil change after I arrived.
1/10/2025
Rebecca S. VERIFIED CUSTOMER
My car coded for a thermostat and the replaced a sensor and I and I have piss warm heat. So my car is still not fixed and I paid for the wrong part to be replaced.
1/5/2025
Wanda H. VERIFIED CUSTOMER
Well as I emailed while on my way home last night my jeep had a death wobble when I crossed the bridge joints and I was scared to death I was going to wreck. So today my boyfriend checked it out after we spoke to Mason and there were four loose lug nuts two on front passenger side wheel one on the drivers side front and one on the passenger side rear wheel this is not good !!! I am just hoping that is truly what the issue was.
1/5/2025
Katharine M. VERIFIED CUSTOMER
The technicians are all very nice. I am grateful for their honesty and getting things done as quick as possible. Thank you!!
12/26/2024
Jessica T. VERIFIED CUSTOMER
Always great service, from a honest and friendly staff!
12/25/2024
Jared K. VERIFIED CUSTOMER
Everything great
12/22/2024
Dale B. VERIFIED CUSTOMER
I was upset that it took over 1 1/2 hrs for a simple oil change. You knew it was a Volkswagen when I made the appointment, why wasn't the parts on hand? And no one told me that there would be a delay.
12/20/2024
Alivia F. VERIFIED CUSTOMER
Very nice group of people to work with and made sure that I was taken care of with a loan vehicle during the time they had my car. They worked fast and diligently to get my car back on the road
12/20/2024
Greg F. VERIFIED CUSTOMER
Very satisfied with my service. Jordan, the person that I had contact with initially, was polite, courteous, and very helpful. He took good care of me and my vehicle. Great job!
12/19/2024
Donald S. VERIFIED CUSTOMER
Aok
12/19/2024
Stephanie J. VERIFIED CUSTOMER
Robert was very professional, and knowledgeable in regard to my visit! He was friendly and kind which made my experience excellent. I will continue to have my vehicle serviced through Don Wood Automotive-Rockbridge location.
Thank you,
Stephanie J
12/15/2024
Gary K. VERIFIED CUSTOMER
I had a great experience from scheduling to drop off to payment getting a n oil change for my 2021 Ram. They even helped me with my E-mail coupon and saved me some money.
12/14/2024
Anthony M. VERIFIED CUSTOMER
Always Kind and courteous. Means a lot nowadays. It’s a pleasure to do business with your service department.
12/5/2024
Tom T. VERIFIED CUSTOMER
Rob always does great for us!
12/5/2024
Robert S. VERIFIED CUSTOMER
Staff were excellent, very knowledgeable, and had my vehicle done in no time
11/29/2024
Susan E. VERIFIED CUSTOMER
I was happy w the rapid service on my semi urgent car repair. And I was informed via text the updates on repair.
11/23/2024
Tim O. VERIFIED CUSTOMER
An “express” oil change - with an appointment, shouldn’t take over an hour.
11/22/2024
Michael D. VERIFIED CUSTOMER
Robert went above and beyond for me, not once but twice, I will definitely recommend him to my family and friends!
11/22/2024
Kevin D. VERIFIED CUSTOMER
Wonderful job
11/22/2024
Ann S. VERIFIED CUSTOMER
The service was quick, and Rob took great care in sharing information with me throughout the process.