Samantha was attentive, provided clarification when needed & friendly….great service, much appreciated,
1/3/2025
Debra C. VERIFIED CUSTOMER
I am grateful for Dave’s kind and excellent service, as always!
1/3/2025
Bret H. VERIFIED CUSTOMER
Quick courteous and efficient
1/1/2025
Judith P. VERIFIED CUSTOMER
Efficient, courteous and frienndly
1/1/2025
GARY W. VERIFIED CUSTOMER
Everything went well. They finished my vehicle while I waited.
1/1/2025
Brandon S. VERIFIED CUSTOMER
I was at the dealership one month ago, and paid over $700 to fix my brakes, only to be told today that the problem still exists. No manager was available to speak with me, and my car left having not been fixed even though I paid for the extended warranty. I am a loyal Toyota driver of over 30 years, but your service department is terrible. Kate did the best she could today considering the circumstances, and the inability of your dealership to fix my vehicle was the problem, not her service.
1/1/2025
Justin O. VERIFIED CUSTOMER
Expedient and pleasant service, thanks.
1/1/2025
BERNARD K. VERIFIED CUSTOMER
Kate was wonderful in keeping me informed
12/31/2024
John T. VERIFIED CUSTOMER
Michael went over and above to get my car serviced. I had said I would drop it off but my wife totaled our other car and not realizing that those waiting deserved first spots , Michael did a super job of getting my car inserted in his flow. A big thank you to him for his professionalism
12/31/2024
MARK C. VERIFIED CUSTOMER
Keep up the good work
12/31/2024
Carol W. VERIFIED CUSTOMER
When I receive the survey, I will be sure to fill it out.
12/31/2024
Richard F. VERIFIED CUSTOMER
From sales to service Shorkey has nothing but professional quality employees mach none.It was a pleasure dealing with the staff. I look forward to a long wonderful relationship with Shorkey Toyota.
12/31/2024
Ronald M. VERIFIED CUSTOMER
My car was damaged during service. A 2024 4Runner with only 5k miles was hit on its driver’s door. Nobody told me anything and nobody apology for what it happened to my car. When I let them know about the damage they made me wait 30 extra minutes to watch video cameras. Then, they accepted their responsibility on the incident. I asked how we were going to proceed and they told me that a technician will go to their facilities to fix my car. I asked if another car will be provided once this one is repaired and they said not. Then, another representative interrupted my conversation with Josh and said that yes, another car will be provided. I asked for a formal report about the incident so I can have a legal proof that the incident occurred there and it was very tough to get it. Very very poor customer service and I am disappointed that my 55K dollars car was damaged already affecting its market value and I didn’t receive at least one apology. I am planning to move forward with some bad reviews, also submitting a claim under the Pennsylvania General Attorney.
12/31/2024
Larry W. VERIFIED CUSTOMER
The service is always superb and Jonathan did a thorough job on an extremely busy service day. We especially appreciate the service of John who checked us in and out at the desk. John was a pleasure to interact with. John even thanked us for being patient! The whole staff especially the “runners” outside are hard working and a pleasure to interact with! A shout out to JoJo who stopped to talk with us also! Keep up the great work!!!
12/31/2024
Mark P. VERIFIED CUSTOMER
I asked for the car to be washed at completion of service. Upon arriving for the pickup, I realized that the car had not been washed. The service technician proceeded to send the car to be washed. However, the job was not done to my satisfaction, as I still found bird droppings that had been there before.
12/31/2024
Carol S. VERIFIED CUSTOMER
The new system makes it really easy to check on the suggestions made by the service department. I like how the videos explain what they notice and when parts should be replaced.
12/31/2024
Glenn G. VERIFIED CUSTOMER
He did great job
12/30/2024
Morgan S. VERIFIED CUSTOMER
This is, I believe, the third time I have been with Antonio and each time he handles my situation wonderfully! He does a great job having my back and explaining everything so I can understand. He always gives me, what I feel, is the best advice he would take himself and as someone who doesn’t know much about cars, I really appreciate that. I will definitely continue to come back to Jim Shorkey to Antonio as long as he is there and handles my services as he has been. Thank you, Antonio!!
12/29/2024
Siao S. VERIFIED CUSTOMER
Kate did a super good job. Was pleasant and professional. Thanks!