Fast, thorough and great conversation at the time of pick up.
12/14/2024
Christine O. VERIFIED CUSTOMER
Kate was very knowledgeable & kept me updated regarding my service.
She answered all my questions & was personable. She went out of her way to get me an answer if needed from a different department.
12/13/2024
Joseph P. VERIFIED CUSTOMER
I literally watched the service tech that drove my truck out of the service bay do almost 30mph in the parking lot, drift a corner, and speed into the drop off bay. Expressed my concerns with the technician and the service advisor and was told “oops it’s wet outside”. Service advisor told me I would get a call from the manager but I doubt that’ll happen with my recent experience of my truck getting scratched the last time I was there. I don’t think I’ll ever bring my truck back. What’s the point of Toyota care if you can’t even take care of my Toyota. Do better.
12/13/2024
Domenic P. VERIFIED CUSTOMER
Kate walked me through the process and the required changes, which allowed me to react quickly so that my repairs were completed in a timely manner.
Thank You
Kate
12/13/2024
Charmaine M. VERIFIED CUSTOMER
Your team was very professional, efficient and quick! Kate was great, too, she was very friendly and kept me up to date on the status of my car.
12/13/2024
Joseph W. VERIFIED CUSTOMER
Thanks
12/13/2024
James P. VERIFIED CUSTOMER
Pricing of repairs is NOT transparent. Some coupons are misleading and not worth as much as they appear. I assume my repair was done correctly, but can’t help feeling that I was taken advantage of from a price standpoint. I have a second Toyota in need of a repair, but will be taking it elsewhere.
My repair associate was friendly and efficient, and I don’t blame him for any of this. This is clearly a systemic corporate shortcoming.
12/13/2024
Liam V. VERIFIED CUSTOMER
Everyone was phenomenal! Quick work, well done, nice people, nice faces. What more could you ask for?
12/12/2024
Maryetta F. VERIFIED CUSTOMER
Dave was excellent and, I believe, totally honest with the service of my car
12/12/2024
David P. VERIFIED CUSTOMER
David was tremendous! But I waited for a tie rotation and oil change today for 3 hours and 10 minutes. My appointment time was 1030. Once I left the service center, I stopped at my brother’s. I found a part from the air filter in the passenger side floor. I stopped back at the service center to have it put back in place. I’ve been coming here for service since my purchase of the vehicle in September of 2019. Today’s experience was absolutely ridiculous.
I should be compensated with a complimentary rotation and oil change. In total time spent today, including backtracking to the service center, 3 hours and thirty minutes.
12/12/2024
David A. VERIFIED CUSTOMER
I drove my new car with the window down while the part sat on your counter. It was cold and wet in my new car. I won't be back to repair or buy. This is my 11th Toyota and last.
12/12/2024
Stephen M. VERIFIED CUSTOMER
Thank you so much for your service!!!
12/12/2024
George B. VERIFIED CUSTOMER
Your service was outstanding! ????????????
12/11/2024
Philip C. VERIFIED CUSTOMER
Great customer service
12/11/2024
Ian S. VERIFIED CUSTOMER
I’ve known Mike for many years. Always a professional day in and day out
12/11/2024
Michael M. VERIFIED CUSTOMER
All went well.
12/11/2024
Chad A. VERIFIED CUSTOMER
I had my girlfriend take my truck into get serviced. Afterwards she told me that the vehicle maintenance managers were very dismissive of her and very short with responses to her questions regarding the service.
12/10/2024
Kevin R. VERIFIED CUSTOMER
The service was great. All issues were well explained to me and all costs where provided before work was started.