Michael was very busy. However, he took the time to explain all to me and answered all of my questions. He is courteous and professional,
12/10/2024
Melinda D. VERIFIED CUSTOMER
I’d first like to preface with my service advisor, Dave, was very helpful answering my questions and concerns. The new system being used is impersonal and somewhat confusing, however, and will likely impact brining my car into the dealer for service in the future. While service recommendations were addressed, having an opportunity to discuss whether a service is needed or recommended is not only good customer service, but for someone on a budget, crucial. Maintaining a vehicle is expensive and often times leads to unexpected, additional expenses. Attempting to remove the human element from the process is a terrible decision. I’m grateful Dave was willing to communicate directly throughout the process and to be honest, previous appointments prior to using this new process were more streamline and efficient, for what it’s worth. Thank you in advance for taking this into consideration.
12/8/2024
Tonya O. VERIFIED CUSTOMER
I was very satisfied for today service thank you!
12/8/2024
Puspa K. VERIFIED CUSTOMER
Good
12/8/2024
Patrick C. VERIFIED CUSTOMER
Josh is extremely kind and very helpful. Pay him more!!
12/7/2024
David C. VERIFIED CUSTOMER
I got my second key yesterday from the recall and it didn’t come with the key to open the door. The remote doesn’t have a key ring on the device because it’s only provided when you have the physical door key. Very stupid. Most people put the car remotes on a key hook. Other than that everything else fine.
12/7/2024
Jennifer P. VERIFIED CUSTOMER
I scheduled an oil change for my highlander. Got there and they asked for my corolla. Just needed an oil change. Two and a half hours later we were told my highlander was inspected and needed $1,400 in service. Just needed an oil change. Declined all service. Was charged for inspection I did not need. Just needed an oil change. Will never be back again with any vehicle.
12/7/2024
Jennifer Y. VERIFIED CUSTOMER
Kate is knowledgeable and more importantly young! She has so much to offer to this company as she continues to grow. Very educated. Thank you Kate!
12/6/2024
Jerolyn L. VERIFIED CUSTOMER
I came in with a $50 coupon to go towards replacing my air filters with my annual inspection. I purchased my car at Jim Shorkey so my state inspection was free. I don't show the $50 discount on my air filters. I called and left voicemail for David as well as text twice.
I have still not received a response.
12/6/2024
Ralph V. VERIFIED CUSTOMER
Josh did a great job with my service. He was attentive and exceeded my expectations.
12/6/2024
Agnes A. VERIFIED CUSTOMER
Antonio was very professional during my business with him.He was very patient, he is a young man who knows how business goes and I am going to recommend him to other Toyota car owners!
12/6/2024
Brigitte P. VERIFIED CUSTOMER
Always reliable and trustworthy service.
Great service and staff.
12/6/2024
Rebecca J. VERIFIED CUSTOMER
Patient and thorough and curtious
12/6/2024
Tianyu J. VERIFIED CUSTOMER
Josh helped identify the console crash issue and order parts to resolve it. I’m happy about his dedication to the customer service.
12/6/2024
Matthew C. VERIFIED CUSTOMER
Thank you! Michael was great to work with and it was extremely nice of Paul to give me a ride so that I could get a few things done across the street while, my car was in.
12/5/2024
Joan A. VERIFIED CUSTOMER
LI love my Jim Shorkey Toyota Service Center. EVERYONE IS SO POLITE AND very Professional!
12/5/2024
Jennifer G. VERIFIED CUSTOMER
Thanks to Michael for being so professional and efficient especially being so very busy.
12/5/2024
Thomas B. VERIFIED CUSTOMER
Thank you for the service today and being accommodating with the schedule.
12/5/2024
Santiago B. VERIFIED CUSTOMER
Was good, Antony delivered excellent service, I am happy that everything was covered by the guarantee.