Great young lady. Pleasant and considerate. Made sure that I was updated on my vehicle’s progress as I waited. She is an asset to the team.
12/4/2024
Donald O. VERIFIED CUSTOMER
I was there with my sister and we both agreed that Kate Young helped make everything run smoothly and was very pleasant, kind and helpful!
Debbie Okon
12/4/2024
CINDY P. VERIFIED CUSTOMER
Kate was very friendly and professional, as were all the gentlemen that I spoke to in the service area. Thank you, CINDY P
12/4/2024
Joseph D. VERIFIED CUSTOMER
TY
12/4/2024
John N. VERIFIED CUSTOMER
Antonio was awesome! Explained everything that was done . Job completed in a timely manner .
12/4/2024
Steven J. VERIFIED CUSTOMER
Professional Service was provided,thankyou.
12/4/2024
Kip R. VERIFIED CUSTOMER
Service is top notch!
very glad I purchased my car from Shorkey Toyota
12/4/2024
Coreen B. VERIFIED CUSTOMER
I thought you would wash my car but I didn't specifically say that I wanted this.
12/3/2024
Jeffrey B. VERIFIED CUSTOMER
I love Jim Shorkey service experience. HOWEVER……..I don’t think that I need to praise someone for doing what they are supposed to do. I have no complaints. This is like awarding a participation medal.
Great job for doing your job guys! Really appreciate y’all for not **** me off?
12/3/2024
Michael B. VERIFIED CUSTOMER
It was just my 5000 mile "first service" so I wasn't expecting any issues (and didn't have any) Kate checked in a couple times and let me know the status and remaining time. She confirmed that I also received the text messages, which was nice.
12/3/2024
Alyssa W. VERIFIED CUSTOMER
Josh was great! Thanks everybody!
12/3/2024
Roger K. VERIFIED CUSTOMER
I recommended
12/1/2024
Candace R. VERIFIED CUSTOMER
I took my car for inspection in October they never told me that I needed new tires so I just took it in today for a routine oil change and tire rotation when they told me I needed to purchase two tires for the front of my vehicle to get through the winter I told the service person that I have just there and October and they never said anything about me needing to get tires that I was just there today for an oil change and tire rotation so I ended up getting two new tires on the front of my car along with an alignment and tire rotation and oil change which cost me way more than I had planned on I was not happy with this they should have told me in October my service advisor Michael was not cordial he had a very unpleasant attitude making my visit even more unpleasant so I'm not very happy with today's visit with Jim Shorkey never had a problem in the past don't understand why I'm having trouble with them now hopefully in the future I will have better service
12/1/2024
Justin D. VERIFIED CUSTOMER
Antonio was polite, kind, and explained everything in detail.
12/1/2024
Leigh Ann. VERIFIED CUSTOMER
Mike was wonderful throughout the process. I appreciate everything that the him and everyone who worked on my car did.
12/1/2024
Paula M. VERIFIED CUSTOMER
I always worked with Dave Smith, and hated to see him leave, but Samantha gives me the same personalized service!!
11/30/2024
Pamela P. VERIFIED CUSTOMER
Sami is the absolute best! She goes above and beyond every time
11/30/2024
Steven L. VERIFIED CUSTOMER
Everything is always pleasant.
11/30/2024
Duane G. VERIFIED CUSTOMER
Nice and quick
11/30/2024
Joshua N. VERIFIED CUSTOMER
The oil change/ tire rotation appointment was scheduled for 12:15. When I arrived, I was told there were call offs that meant they were running late. As a result, the oil change wasn’t completed until 4:00. To make matters worse, I was told only once arriving today that the repair for a recall could be completed but would take another 4 hours— so I drove an hour each way and sat/ walked where I could for 4 hours anyway but will have to turn around and repeat this ordeal again in a week. If I had been told as soon as the recall repair was available this could have been scheduled/ planned differently. In addition, I was asked when scheduling the appointment whether I would be “staying or leaving the car”— implying that there would be some efficiency when I said stay. As soon as you found out you were severely short staffed you should have offered courtesy calls to suggest rescheduling. Instead, I lost my entire holiday day off— and a day that I had promised to do special holiday decorating with my 3 little kids— to sitting in your waiting room. Deeply aggravating and a poor reflection on Jim Shorkey.