Above and beyond customer satisfaction from Samantha Schopper.
11/26/2024
John Y. VERIFIED CUSTOMER
Nice communication
11/26/2024
Eduardo E. VERIFIED CUSTOMER
Actually if you could provide an appraisal, that would be okay.
11/24/2024
Claire M. VERIFIED CUSTOMER
They were very thorough and while it took awhile the wait was comfortable. It would be helpful if they have got an estimate of how much time or will take before you get there so you can be prepared, but that would just be a bonus
11/24/2024
Erika B. VERIFIED CUSTOMER
Samantha is great, and I enjoy working with her.
11/24/2024
Xin L. VERIFIED CUSTOMER
He is very patient answer my questions, and explain the process.
11/24/2024
Norman M. VERIFIED CUSTOMER
Dave is great, my time there was easy
11/24/2024
Lisa S. VERIFIED CUSTOMER
We brought the car in to get the blower fixed as it was making a loud noise. We were called and advised to also purchase HVAC cleaning, which we did. Then, we were told the car was ready for pickup. We turned on the fan immediately and the noise was still there - no change at all. We took it to the service desk where we learned that the blower was full of acorns and hadn't even been looked at. Now we're left wondering what we paid for and why we were upsold when the original problem wasn't addressed.
The customer service person (Samantha) was excellent. She was responsive and helpful. The service techs did not address our issue before notifying them that the car was done. It seems they were more interested in upselling us than in addressing the problem we came in for. We purchase all of our cars from this dealership.
11/24/2024
Barbara H. VERIFIED CUSTOMER
Josh was on top of everything and very accommodating. Thanku so much!
11/23/2024
Qingyong X. VERIFIED CUSTOMER
Great serve with Josh and the team, thanks to Joe give me a ride.
11/23/2024
Darren B. VERIFIED CUSTOMER
Joshua was great.
11/23/2024
Betsy O. VERIFIED CUSTOMER
A 2nd oil change was performed and we were charged for it. No one asked if it was okay to do it a 2nd time, it was just completed and then charged. The oil was just changed last year and absolutely no way would we have said okay had we been asked. We wanted the yearly oil change, not 2 of them. I’m very disappointed in the prices and the lack of communication that we were waiting while it was inspected with an oil change. Spending 6 hours there was not what we had planned for.
11/23/2024
Asim E. VERIFIED CUSTOMER
A different and positive experience!
11/23/2024
Doug S. VERIFIED CUSTOMER
This is the third time I’ve had to bring my vehicle in for the same issue that has yet to be corrected. I had to file a complaint with Toyota in an attempt to get this issue corrected. Jim Shorkey Toyota refused to correct or look for a solution to my problem unless I paid for services that were failed to be previously correct in past visits. This is completely unacceptable.
11/23/2024
James G. VERIFIED CUSTOMER
Josh was very helpful and kept me well informed with the progress of my vehicle and the warranty company that he had to deal with. He was pleasure to work with. The technician also did a very fine job diagnosing and repairing my vehicle.
11/23/2024
ALICIA L. VERIFIED CUSTOMER
Dave was great!! I wish the glass people would have cleaned the glass. There are giant marks from the suctions on the glass. It would have been nice to have fresh clean glass that didn’t require me to do more work.
11/23/2024
Michael B. VERIFIED CUSTOMER
Great customer service
11/23/2024
Deborah H. VERIFIED CUSTOMER
She was kind and friendly and made me feel comfortable. She also kept me update on what was going on with my car and asked if they could put a new filter in ornot and showed me a picture of what it looked like. I also like the video of my car and the mechanic showing me and giving me his options on what shape my car was in. I love this new feature! Thanks again for your care for me and my car!
11/22/2024
Mary O. VERIFIED CUSTOMER
My comment is that the language in the text doesn’t match what con be done for $29.99.
Here is the text in full:
“ Okay, we can do a 6 month express maintenance check then if you would be interested, it is $29.99 and includes a check of the alignment, check tire tread depths, multipoint inspection, check fluids, check tire pressure, and rotate tires if needed - did you want to schedule for this service?
-- ZOE SLUKA Scheduling Coordinator ****-****-xxxx”
The concerning part pertains to “and rotate tires if needed”, which should be part of the $29.99 cost.
However, Kate told me that there would be an additional charge of $29.99 if the tires needed rotated.
That is NOT what the text indicates.
If Kate is correct, the text should be edited to make that clear.
11/22/2024
Jennifer M. VERIFIED CUSTOMER
Service advisor Michael was great to deal with. Text reminders/chatting with Micheal was awesome. My vehicle was completed in a timely manner.