Kate was very helpful as was Paul and others I spoke with . I wasn’t expecting 2.5+ hrs with an appointment. Also reset of dash and seat position is annoying
11/13/2024
Daniel H. VERIFIED CUSTOMER
Was told 60 to 90min for an oil change. Reality was 2hrs. I don’t mind the time, I hate being lied to.
11/13/2024
Lamon C. VERIFIED CUSTOMER
Ben at your servis department before very nice place super fast servis very nice workers thanks see you next time
11/13/2024
Eugene V. VERIFIED CUSTOMER
I am ALWAYS satisfied with SAM every time I come there.
11/13/2024
Jack A. VERIFIED CUSTOMER
Antonio was an absolute lifesaver for me today (11/12). It seemed like it would take another day to get my wheel bearing fixed, but he got me out of there in only a few hours with complete professionalism and kindness. Saved me a day of work and a lot of headaches - I could not be more happy with the quality of my service.
11/13/2024
Kim K. VERIFIED CUSTOMER
It was a very good service and a quick time. Thank you for keeping my car working all these years and I very much trust your service technicians when they tell me that I need something done.
11/13/2024
Brian F. VERIFIED CUSTOMER
First off, I never write reviews but, haven’t been this disappointed in a long time. David is not the most friendly. The tech pulledmy air filters at 5k miles and kinda implied they could be switched out for new ones. The tech is also telling me he topped off the wiper fluid which is impossible because I did it the day before. What amounted to a routine oil change took 2 hours and I made an early appointment so I wouldn’t have to wait. It was the first oil change and you guys are treating it like it’s the 60k 70k service. And then Dave tells me I should have done express service but all I did is ise the jim shorkey email links for the 5k service. I could have dealt with dave and the unusually long wait time if it weren’t for your car wash. My 4runner left covered in soap and water spots. It looked worse than when it arrived. Regards, Brian F
11/12/2024
Scott D. VERIFIED CUSTOMER
Josh was awesome and kept me well informed throughout the repair process.
11/12/2024
Barry S. VERIFIED CUSTOMER
Great job as always. Samantha does a great job. She's a treasure.
11/12/2024
Lenora L. VERIFIED CUSTOMER
Dave did a great job, good to work with thanks. Kevin &. Lenora
11/12/2024
Marlene H. VERIFIED CUSTOMER
Great service!
11/12/2024
Anne M. VERIFIED CUSTOMER
It was not Dave’s fault. I brought my vehicle in today and waited and it was not serviced. I had to leave. Is it possible for me to have my vehicle service done early on Saturday the 16th?
11/12/2024
Joshua And. VERIFIED CUSTOMER
Awesome service as always!!! Thank you!!!
11/12/2024
Laura A. VERIFIED CUSTOMER
Great communication. Efficient and friendly service. Thank you!
11/12/2024
Ray D. VERIFIED CUSTOMER
You’re welcome!
11/12/2024
Lynn I. VERIFIED CUSTOMER
We were not a walk-in. We had setup an appointment to get the state inspection done at 11 am. It took more than 2 hours. What is the point of making an appointment if it cannot be done in a reasonably time period.
Other than that no complaints.
11/11/2024
Blair M. VERIFIED CUSTOMER
Josh was very helpful, patient, and friendly. While the cost for us was more than we anticipated, he explained clearly each of the things that was needed and why.
11/11/2024
Dean J. VERIFIED CUSTOMER
Joshua was great; thanks, man!
11/11/2024
Thomas K. VERIFIED CUSTOMER
Josh was very good at addressing our concerns.
11/10/2024
Diane B. VERIFIED CUSTOMER
David was very patient and answered my questions regarding the Toyota Plus Care Package.