I had multiple Toyota corollas over the years and I’ve always come here. I unfortunately totaled my last corolla in 2022. I drive for work and didn’t have the time to wait for another corolla. I had to settle for my Honda … Baierl Honda in Wexford. It was a horrific experience. So I come back here for oil changes/ other services… everyone is also extremely kind, helpful and quick. Plus it’s really nice I don’t have to miss work as I can work in the waiting area while I wait for my car. I couldn’t say enough good things.
10/28/2024
Lenora L. VERIFIED CUSTOMER
Dave was very helpful and friendly. I appreciate that very much.
Lenora
10/28/2024
Amanda H. VERIFIED CUSTOMER
Great service!
10/25/2024
Alan K. VERIFIED CUSTOMER
Samantha is excellent and deserves the highest rating. Truly an asset to your dealership!!! Alan K
10/25/2024
Daniel B. VERIFIED CUSTOMER
Samantha was great! I really appreciated her care for my service! :-)
10/25/2024
Domenic P. VERIFIED CUSTOMER
3.5 hours for a state inspection is much longer than I ever experienced.
10/25/2024
Jesus S. VERIFIED CUSTOMER
My girlfriend and I had a discussion about how great the customer service Jim Shorkey always provides. We live on the opposite side of town. It took us abot 40 minutes to get to our appointment today. We really don't mind when you receive the service that you all have always provided.
10/24/2024
Marie D. VERIFIED CUSTOMER
Michael has always been nice, professional and a good communicator.
10/24/2024
Sander P. VERIFIED CUSTOMER
Dave is great!
10/24/2024
Diane K. VERIFIED CUSTOMER
When I called to schedule the appointment the person said 1.5-2 hours. They never asked about doing an alignment. When I got there Mike then asked about the alignment which I agreed to. Then told me about a recall I had which would have been nice to know prior so had to deny that at this time. My car was to be ready in 2.5-3 hours now. Showed back up after 3 hours and my tires were not even done yet and still going to be another half an hour. Mike was very nice about it and honest about everything which I appreciated but very disappointed that I chose to come here instead of a local dealership near my house and now have to come back another day for my other services.
10/24/2024
Daniel R. VERIFIED CUSTOMER
My first disappointment came from purchasing a brand new vehicle and having it in for a major repair after only 3,000 miles. The vehicle was disassembled entirely before realizing the part was not ordered. Basically unnecessarily sat for an entire weekend because of this. Other than taking longer than expected the vehicle seems to be running well for now. Hopefully this was a one off and not an indication of a vehicle that will continue to have issues. The communication by text is nothing but frustrating but at least messages were responded to quickly. Updates about repairs and notification for pick up should be done via a phone call. The purchase of the vehicle with the salesman couldn’t have been easier.
10/24/2024
Joseph Z. VERIFIED CUSTOMER
Josh is always kind and considerate. Took good care of us.
10/24/2024
Lynne F. VERIFIED CUSTOMER
Good service
10/24/2024
Dotty H. VERIFIED CUSTOMER
Samantha is wonderful! Her customer service skills are awesome, she is extremely knowledgeable, keeps you informed the whole time, very pleasant, and a pleasure to deal with. Thank you Sam!!
10/24/2024
Kimberly A. VERIFIED CUSTOMER
Josh was wonderful
10/24/2024
Robert S. VERIFIED CUSTOMER
Took too long. Service coordinator should not give out cell numbers to customers. Totally inappropriate
10/24/2024
Robin M. VERIFIED CUSTOMER
Sam was wonderful!!! However I took my vehicle in because my hatch was not opening properly. No sooner got it home and the same thing occurred. Also there was a scratch on the rear passenger side and my van was returned very dirty. I had to take it through the car wash twice
10/23/2024
Christine K. VERIFIED CUSTOMER
Have always had a positive experience at Shorkey and this trip was no exception.