I asked them to look at my fuel door because it was bent. They charged me $140 for the "diagnostic fee". That is horrendous that they would charge me this amount to open and close my fuel door. I have been getting service here since 2017. I will no longer be getting my services at a toyota dealer any longer. Also...my comments are directed towards Toyota, not my advisor. My advisor has always been great. But if toyota is going to charge me $140 to look at my fuel door then I will take my business elsewhere. I was also going to be the market for a new vehicle soon and Toyota has now lost a future customer in that regard as well.
2/15/2025
Richard C. VERIFIED CUSTOMER
Josh was very helpful in my decision to make repairs on my Prius V.
I felt comfortable working with him.
Now I think the dealer labor charges were high, but that’s out of his control.
Thanks
2/14/2025
Walter H. VERIFIED CUSTOMER
OK Joshua as usual was great
2/14/2025
Sean W. VERIFIED CUSTOMER
Kate waited on my promptly told what was going to be done and approximate timeframe. Once I received the technician’s vehicle inpection report I knew nothing else needed to be addressed and I was shortly on my way home.
2/14/2025
Evan F. VERIFIED CUSTOMER
I don’t think 155 dollars is a fair amount for a tech to drive my vehicle around and find nothing wrong with it.
2/13/2025
Paula M. VERIFIED CUSTOMER
Samantha was professional, courteous, and kept me updated. She is exceptional.
2/13/2025
GRETCHEN B. VERIFIED CUSTOMER
Sam is the best service coordinator, and the shuttle driver was polite and offered great customer service.
2/13/2025
Robert B. VERIFIED CUSTOMER
Easy scheduling done online, requested work was completed in a timely manner, work appears to be done correctly, staff was helpful and nice. Would recommend and will go again.
2/12/2025
Pauline M. VERIFIED CUSTOMER
Everything was great ! Thank you
2/12/2025
Laurie P. VERIFIED CUSTOMER
Antonio was knowledgeable, nice & patient!
2/12/2025
Amanda P. VERIFIED CUSTOMER
Hello! When I got home, I realized the skid plate was in the back of my 4Runner. When Antonio and I discussed options, he said they would use zip ties to reattach the part that no longer has brackets attached. Can we get this reinstalled?
2/12/2025
Joseph Z. VERIFIED CUSTOMER
Samantha was kind and courteous. Answered all my questions. Very professional.
2/12/2025
Allen L. VERIFIED CUSTOMER
Professional, good service very polite. I will recommend Friend to Toyota for service.
2/12/2025
Mark P. VERIFIED CUSTOMER
David took good care of me. He listened and took care of my two requests. Great job.
2/12/2025
Diana L. VERIFIED CUSTOMER
Great job Antonio!
2/12/2025
Lishan L. VERIFIED CUSTOMER
Very good service. Thank you
2/11/2025
Lisa S. VERIFIED CUSTOMER
Antonio was very personable. He made me feel comfortable and trustworthy of the service I received. Hope he got his green outfit!!!! lol!
2/10/2025
Zulima F. VERIFIED CUSTOMER
I believe that labor is very well done. Keep that level.
2/10/2025
Congregate Management. VERIFIED CUSTOMER
Only issue was the sales team said I was scheduled for service, however they never actual made the effort to schedule the service, so I drove in only to be turned away.
2/9/2025
Monica B. VERIFIED CUSTOMER
Kate was very friendly and helpful. The other service men that I have dealt with in the past have seemed to be not as friendly as her. She showed me pictures of the work that needed done too.