Very satisfied with service! Had vehicle ready in a timely manner. Very professional!
3/9/2025
Clarissa H. VERIFIED CUSTOMER
Horrible customer service. Arturo took over 2.5 hours to return my phone call. I was told car would be ready in 30 minutes by another representative when technicians had not even started on my car. Dropped off car at 10:30 and it was not ready till 5 hours later, ridiculous. I avoided buying my car from Fox Lexus and now I will avoid ever coming to its service department again. Taking my business elsewhere to avoid dealing with this incompetent business.
3/9/2025
Kyla O. VERIFIED CUSTOMER
N/A
3/9/2025
Yader S. VERIFIED CUSTOMER
Great service by all. Adrian was outstanding! Everyone was. Thank you!
3/9/2025
Charles A. VERIFIED CUSTOMER
We were treated very professionally. Work was completed before the time expected.
3/9/2025
Tina R. VERIFIED CUSTOMER
Ivan Duran is the best! He always goes above and beyond to see that I’m completely satisfied. THANK YOU THANK YOU!
3/8/2025
Patrick C. VERIFIED CUSTOMER
Ivan has always provided great service!
3/8/2025
Caroline E. VERIFIED CUSTOMER
No comment. I don’t want to sell my car.
3/8/2025
Ramon A. VERIFIED CUSTOMER
Completely happy with all aspects of the experience
3/8/2025
Jo Ann. VERIFIED CUSTOMER
Mr. Martinez explained the service that would be done and was very complimentary of the care and condition of my car. He suggested two other services that should be done at 34,000 miles, and I will bring the car back as soon as I can to have it done. It has been the perfect car for me. I appreciate the service done by Lexus to make sure it is running as well as it is.Thank you, Adrian.
3/8/2025
Dolores R. VERIFIED CUSTOMER
I was happy with the service thank you
3/8/2025
Cynthia U. VERIFIED CUSTOMER
He's an asset to your team!
3/8/2025
Dave O. VERIFIED CUSTOMER
Your establishment ranks on the bottom of cleanliness compared to the other three that serviced my vehicle
3/8/2025
Cristina R. VERIFIED CUSTOMER
Great service , thank you Ivan for looking after my LS430. I appreciate all of the work that was done to it , fast and with due care. I love this car and entrust it only to Lexus service.
3/8/2025
Arturo D. VERIFIED CUSTOMER
I prepaid a part since October of last year and I’m still waiting for the part to get here and for the dealership to install it it’s a safety issue for a vehicle that my daughter drives. I believe the part has been ordered more than once and I’m yet to receive an appointment for an install.