Ivan exemplifies the consistency and quality embodied in the Lexus brand. I will continue to have my car serviced with Ivan due to the quality service he and the team provide.
1/6/2025
Estella C. VERIFIED CUSTOMER
Excellent, they took my car in as soon as I arrived and got it done 45 minutes before the time they gave me. This was my first time going to them I will most definitely go back to service my car
1/5/2025
Keith P. VERIFIED CUSTOMER
Jessica was kind, courteous and professional,I had a fantastic experience with her, I have extreme confidence in her ability and opinion she's an awesome representative of your business I wish they were more like her, I would definitely recommend her to anyone in need of her services.
1/5/2025
Robin L. VERIFIED CUSTOMER
She was great !!!! Very pleased every time we go there !
1/4/2025
Crystal C. VERIFIED CUSTOMER
Ivan was very informative and patient. Thank you!
1/4/2025
Connie C. VERIFIED CUSTOMER
Thanks for the excellent service.
1/4/2025
Giovanna B. VERIFIED CUSTOMER
Mr.Duran has always provided the best customer service. We are thankful for his professionalism and knowledge about cars.
1/4/2025
Arturo C. VERIFIED CUSTOMER
He was very professional!
1/3/2025
Juan M. VERIFIED CUSTOMER
Ivan is excellent at what he does. We are completely satisfied every time we bring our vehicle in for service
1/2/2025
Eva F. VERIFIED CUSTOMER
Excelente servicio a cliente de Jessica ??
1/2/2025
Russell T. VERIFIED CUSTOMER
Ivan is the best service advisor I’ve had there over my 6 years of using y’all.
1/2/2025
Susana E. VERIFIED CUSTOMER
Shuttle service driver wasn’t friendly.
1/1/2025
Stephen S. VERIFIED CUSTOMER
Everything was perfect
1/1/2025
Hortencia A. VERIFIED CUSTOMER
Thank you all!
1/1/2025
Deborah A. VERIFIED CUSTOMER
I received a precessional service , I am very satisfied.
1/1/2025
Jose L. VERIFIED CUSTOMER
I don’t understand why fluids are no longer topped off during services. Also, my receipt showed the courtesy wash and my car was not washed at all. Just expected much better service from a luxury brand like Lexus. I get better service at Chevrolet when they do the oil change on my truck, and it’s way cheaper too.
1/1/2025
Gregory D. VERIFIED CUSTOMER
Very Professional!
1/1/2025
Irene C. VERIFIED CUSTOMER
There aren’t enough loaners. The hospitality Lexus used to offer isn’t the same. The coffee has gotten super cheap and the cookies are non-existent. There used to be juice and water but at least there’s still water.I waited almost an hour to pick up my vehicle. When I arrived no one told me my rep was out to lunch. Not until I got tired of waiting I asked if someone had checked me in and that’s when I was told he was out to lunch. What’s more disappointing is that I used the link to pay ahead for a faster pick up and still waited 45 minutes to have someone bring me my car that was parked right in front of me.
12/31/2024
Darrell D. VERIFIED CUSTOMER
I was not completely satisfied and will wait for the survey.