Not satisfied this visit. There was no air added to my tires 2 were at 28 psi and no windshield wiper fluid/ water added. These are fundamental steps to the service process. What good are the videos and checklists if these small things are not done.
3/9/2025
Adolfo H. VERIFIED CUSTOMER
Appreciated the Great service and customer service.
3/9/2025
Anna O. VERIFIED CUSTOMER
Everything was fast and great
3/9/2025
Mario H. VERIFIED CUSTOMER
The service was great. Everything got done. I especially like the videos from the service professionals. The only thing that was not perfect was the wait time. My appointment was at 8:30 AM, I got there around 8:15 and my vehicle wasn’t ready until 10:30 AM. It was quite a wait other than the wait time. Everything was great. The account manager was especially nice. I will definitely go back, but just work on the wait time. Thank you.
3/9/2025
Eric R. VERIFIED CUSTOMER
Excellent!
3/9/2025
Eduardo R. VERIFIED CUSTOMER
Ashley Angel is simply THE BEST
3/9/2025
Paul M. VERIFIED CUSTOMER
Great
3/9/2025
Victor H. VERIFIED CUSTOMER
Mike Torres and his team were great once again. I wanted for my service work and I was i and out in less than an hour!!!
3/8/2025
Nathalie G. VERIFIED CUSTOMER
Great customer service
3/8/2025
Ernest V. VERIFIED CUSTOMER
Janeth has great customer service & answered my questions very knowledgeable regarding my vehicle repairs.
3/8/2025
Aurora E. VERIFIED CUSTOMER
Micheal is a great asset to your service department. He tells you everything in detail and keeps in contact with you with the status of your vehicle.
3/8/2025
Elias R. VERIFIED CUSTOMER
Great customer service for a walk in and fast. Very good job and thanks for the car wash.
3/8/2025
Mark G. VERIFIED CUSTOMER
Why is there a 3% service charge when, paying for service, using a ToyotaCredit Card?
3/8/2025
Carmen R. VERIFIED CUSTOMER
Very good service from the moment I arrived until they delivered my vehicle and excellent explanations about the needs and costs for my truck. In fact, I always ask Michael J Torres to assist me. Thank you, Mike.
3/8/2025
Luis V. VERIFIED CUSTOMER
Agent was great, exelent customer service. However, we requested shuttle service for the 3rd time. We waited closed to 3 hours. The shuttle would come and go but never got a call for the service.
3/8/2025
Amanda R. VERIFIED CUSTOMER
Great service and communication!
3/8/2025
Lorenzo R. VERIFIED CUSTOMER
Excellent service, Excellent service
3/8/2025
Efren P. VERIFIED CUSTOMER
I went there for a recall on my truck, I had an appointment. I get there and I’m told the parts are not there. That they need to replace the engine. I was not aware that they need to replace the engine. I ask for a loaner, I’m told that I need to wait for a manager. I’m there til 09:30.
Then the advisor comes back and tells me that my recall is fix but that my engine is not there, that is ok to take my truck. At this point I’m confused first I need to leave my truck then I don’t . I would like to seen a manager but not even that.
3/8/2025
Carlos G. VERIFIED CUSTOMER
Excellent service
3/8/2025
R H. VERIFIED CUSTOMER
Excellent service, very efficient employees!
Thank you so much! And have a nice day!!