All was good, but they forgot that I requested to check the tires pressure because the low pressure light was active and still is.
1/13/2025
Alma H. VERIFIED CUSTOMER
Thanks
1/13/2025
Cynthia T. VERIFIED CUSTOMER
Thank you for everything you guys did for me. Specially Ashley Angel, she was very kind, professional, and helpful with my car’s issues. Actually, I asked her to be my service advisor for when I need a car service. I have three cars and I need someone specific to talk and contact.
1/13/2025
Juan T. VERIFIED CUSTOMER
The timely manner in which our service provider was in.
1/13/2025
Veronica G. VERIFIED CUSTOMER
My vehicle still says maintenance required. The dashboard light comes out, it was never reset. Other than that, the service was ok.
1/13/2025
Brandon E. VERIFIED CUSTOMER
I took in my car for regular maintenance and received my car scratched! Was content at the way my advisor took control of the case but dissatisfied with the way the manager handled the situation. He did solve my problem by buffing out certain scratched but the car is still is covered in swirl marks.
I have always hand washed my car to avoid swirl marks from regular car washing machines, and to have my car cleaned without my authorization and brought back scratched is unacceptable. My advisor had told me that due to the fact that there’s a new system for regular maintenance and that the cars get washed no matter what is alarming; truly disappointed.
1/12/2025
Jocelyn M. VERIFIED CUSTOMER
The process of scheduling an appointment and the wait time was great. I had no problems with that. However, the staff did not turn off my “maintenance due” light in my car. When I called to see if that could be done they told me I have to go back for the staff to do it there at the shop. I live on the opposite side of town so that would be very inconvenient. Also when they brought my car up to me to take home, someone was sitting in the passenger side. That person had been eating sunflower seeds and there were seeds spilled all over the front seat of my car.
1/12/2025
Scott S. VERIFIED CUSTOMER
The technical advisor was excellent. Jorge was his name
1/12/2025
Elizabeth R. VERIFIED CUSTOMER
Yes very satisfied. Very kind and helpful.
1/12/2025
Cynthia G. VERIFIED CUSTOMER
Great job
1/12/2025
Lynne N. VERIFIED CUSTOMER
When customers asked specifically why you raised a 69 service to 800 service. Be prepared to explain. Clearly answer why. If upsetting say so. If recommended say so. If codes requested give them.
1/12/2025
Christopher M. VERIFIED CUSTOMER
Ashley was very professional and extremely helpful. I would be happy to work with her in the future.
1/12/2025
Angelica A. VERIFIED CUSTOMER
Thank you to Hector for being accommodating and allowing me to drop off my truck the day before. Also keeping me posted on services needed and informing me about my warranty.
1/12/2025
Ramon S. VERIFIED CUSTOMER
Loved it
1/12/2025
Edward B. VERIFIED CUSTOMER
Hello
I lost a key to my wife’s Prius and found out that it was more involved than “cut me a new key”. I purchased a “key” from Cynthia Ortega. She was very efficient and easy to work with. The next step was the programming of the new key. This is where I met Avelina Pulido. Even though it was freezing cold outside, she greeted me with a big smile. I waited inside and she kept me advised on progress. Expecting 2 hours wait, she expedited it to about 1 1/2 hours since I was waiting at Fox. And the new key worked perfectly.
I must say that my visit went as smooth as silk. I especially like Avelina’s demeanor. I told her that I liked the way she does business. “You do business with a smile!” Promote her now! Thanks and will see you again. Edward B
1/11/2025
Ana Esther. VERIFIED CUSTOMER
Thanks
1/11/2025
Christina F. VERIFIED CUSTOMER
Fernando always provides excellent service!!
1/11/2025
Lilliann Crystal. VERIFIED CUSTOMER
Great service, kept me informed during the entire process. Only thing is I can’t use my app, says vehicle is being repaired… how do I reset it?