Fox Toyota of El Paso Auto Repair Service

Janet was very nice and efficient with getting the job done.

Avelina was very polite and a friendly personality.

Excellent job

I appreciate the service provided today.

Manny is not my usual service advisor but he said he would take care of me. My appointment was at 8 I arrived at 745,seen by 755. 1030 rolls around and I have to go ask him about an update, shortly after I receive a text with recommendations. Not once did Manny come over and explain anything to me yet I hear all the other advisors going over and talking to the customers with information regarding what is needed and recommended. Had I had that information i would have waited on some of the items done to my vehicle my report sent via text showed red on everything as if it failed the maintenance inspection. When I did go to see him he was not at his desk so I approved items. At 1157 I received a text telling me my car was ready but didn't see it until 1230, yet all other advisors went and informed the customer there car was ready. He was not even around to give me my ticket to pay for my car. Manny's lack of interaction was really disheartening and this type of service i don't appreciate or recommend.

All went according to plan. The oil and filter were replaced. The vehicle was all point checked. They even inflated the low pressure on all tires. The vehicle was returned to me sooner than I expected. I had just finished a cup of coffee when I was called and briefed.

Adrian keeps me posted on car

Thank you for the services I received today. Great customer service and very kind staff. I greatly appreciate it!

Im very angry and very disappointed with the experience i had taking my car to this location on every aspect of the process ....first the consultant manuel hernandez didn't treat me like a valuable customer....I felt treated like a number....he didn't keep me posted about my vehicle process..I had to be calling him so I could know what was going on with my car..and every time he answer I felt treated like I was a robot he always told me we are very bussy and he didn't take the time to explain me about the correct time my car was going to be ready I didn't feel like a valuable customer..my car was at this center more than 2 weeks since the tow truck took my car to them...wen finally I got notice that my car was ready...I notice that the fuel gauge was marking half a tank ...I filled it to the top before taking it to get service at hoyfox...I even took a picture of the fuel gauge showing it had a full tank... and also the milage it showed before taking it to hoyfox....wen I recived the car with half a tank and 5 miles more on the odometer I went and told the service advisor many..and he's answer was...is because technicians needed to drive it and tested....and I told him you think 5 miles of testing the car is going to consume half a tank of fuel on my car???....I felt like he was covering for someone trying to see a stupid face on me....I went and.spoke to manager and he was very nice and took care of the missing fuel on my car....but now I don't trust taking my cars to get service at this location and don't feel appreciated by the advisors...i don't feel like a valuable customer..I'm very desaponted and I will not recomend this place to my friends and family

Thank you

The wait time for my vehicle's service was longer than I'd hoped, and the staff was less attentive than I’d hoped. I did hear snide comments from the staff about the customers. I remember asking a representative about the status of my vehicle, and they did not update me, or it appeared they forgot to update me because I never heard from the representative again. Overall, I was disappointed with my experience at Fox Toyota.

Always get my truck to Toyota service shop and I am satisfied

Professionals

Gabriel was helpful by explaining the services that was performed on my vehicle. Thank you Gabriel!

Extremely fast service, very professional, great job.

Excellent customer service vongrats

Thank you Avelina for the great service.

Avelina was friendly, concise and accurate with expectations

Adrian is the BOMB! Thank you sir, good job.

This time around I liked that they didn’t take as long time to get it repaired .. Thank you for everything Gabriel !