I ended up having to wait close to 5 hours for a single tire repair so it was a much longer wait than I was originally quoted.
1/2/2025
Ricardo V. VERIFIED CUSTOMER
Saul was very attentive and professional. Nice job Fox Team
1/2/2025
Jeanette J. VERIFIED CUSTOMER
I just want to say how happy I was with my service advisor, Adelina was genuinely so nice and I had such a pleasant experience, she was so knowledgeable and you could tell she loves her job as she shows how good she is at it. She has such great customer service and a very welcoming attitude.
1/1/2025
Patricia R. VERIFIED CUSTOMER
I was very confused when receiving my car back. I wasn’t informed of anything. Just handed me keys and directed me in the wrong way to my car. I understand they were busy but I was expecting a brief report on my vehicle. For future reference can I go to other Toyota dealership to get my services done under the warranty? Or does it have to be at this dealership?
1/1/2025
Mitchell K. VERIFIED CUSTOMER
Having a credit card surcharge that is not disclosed prior to paying when using the app is analogous to fraudulent business practices. This needs to be addressed immediately. I may report it to the SEC or whichever is the appropriate regulatory body.
1/1/2025
Ernesto R. VERIFIED CUSTOMER
Adrian was very professional and completed jobs that were needed in a very timely manner.
1/1/2025
Hassan S. VERIFIED CUSTOMER
Great service ,polite caring
1/1/2025
Jacob A. VERIFIED CUSTOMER
Excellent service snd great customer care and support. Manny is the best!!!
1/1/2025
Herika A. VERIFIED CUSTOMER
Ashely Angel did her best and went out and about. It was the team who had to do the oil change etc. they didn’t do it correct and my truck came out with defects from the guys doing the oil change. No tire rotation plus now I don’t have back truck running lights.
1/1/2025
Pilar M. VERIFIED CUSTOMER
I was content with the service but the wait time was too much 2 hours for a oil change
1/1/2025
Luis J. VERIFIED CUSTOMER
She is excellent adviser.
1/1/2025
Lorenzo A. VERIFIED CUSTOMER
Great service Ashlee was very professional and courteous, thank you for servicing our vehicles !
1/1/2025
Nicole S. VERIFIED CUSTOMER
Wait was too long considering I had an appointment. The system with the text messages was not explained so I waited an additional hour because I didn’t know I was supposed to respond to additional services. Overall very unorganized, but thankful y’all washed my vehicle
1/1/2025
Raul G. VERIFIED CUSTOMER
Thanks again
1/1/2025
David D. VERIFIED CUSTOMER
Service was great.
1/1/2025
Paul H. VERIFIED CUSTOMER
Adrián was very helpful, cordial and informative regarding the care of my vehicle. Completely satisfied with my experience.
12/31/2024
Mary C. VERIFIED CUSTOMER
Very nice people
12/31/2024
Robert V. VERIFIED CUSTOMER
Evelina a was very professional and very nice to work with.
12/31/2024
Saul G. VERIFIED CUSTOMER
Waited over 5 hours to get my car back. The service that was done was not complicated for them to have taken such a long time.
Janeth Herrera was very courteous and if it wasn’t for her I could’ve said a couple of truths right there. If you don’t have the staff to give a prompt and good service why in the world are you accepting so many appointments in one day??????? I’m very disappointed.
The service that was done in my car was to change the oil. Janeth Herrera told me that the filter vase was broken. Toyota is the only company that has laid hands in my car since we bought it. We ended paying 125.00 for that piece that we didn’t break.
Thank you to Janeth Herrera she was very professional helping me with the waiting it’s not her fault!
Thank you but I’m already thinking about taking my car for the service somewhere else.
12/31/2024
Juan D. VERIFIED CUSTOMER
They didn't have the parts for my car In stock so I just wasted my time ans I have to wait to service my vehicle