Fernando is an amazing advisor always takes care of my vehicles. I highly recommend him!!!
12/22/2024
Rito V. VERIFIED CUSTOMER
I was satisified after the Manager took care of me and I am very grateful for him. However prior to that i had an appt at 8:15 and didnt get my car until close to 2pm. My serv adv stated that they were running behind but my screen was ordered. Then mike another service adv told me they ran out of oil but my car would be done soon. Once i received my car i left and i saw on paperwork no screen was ordered. I went back to dealership and spoke with manager. We went for a ride so he could see the screen malfunction. He then assured me he would order it and talk to the serv advisors. I told the Manager what really upset me is i was lied to in the middle of the waiting room. Blatantly then mike stating the dealership ran out of oil..... maybe but it just seems unlikely. Why have an appt if i still have to wait 5 hrs. Bottom line the Service Manager was extremely polite and listened to my concerns and took care of me. I am thankful for him but not the serv advisors in that dealership. Thank you
12/21/2024
Christina S. VERIFIED CUSTOMER
Have a good communication with your client and not letting you hanging waiting to find out what your ownself what is needed for your car and waiting too long for something simple.
12/21/2024
Elia N. VERIFIED CUSTOMER
Good
12/21/2024
Edith O. VERIFIED CUSTOMER
Mike Torres is always very helpful and explains the work performed and needed on my vehicle.
12/21/2024
Raul R. VERIFIED CUSTOMER
Not a long wait, great customer service
12/21/2024
Robert R. VERIFIED CUSTOMER
Janet gave me prompt and courteous service. She proved herself knowledgeable and eager to serve me.
12/21/2024
Martin G. VERIFIED CUSTOMER
Thank you f
12/21/2024
Rosalee W. VERIFIED CUSTOMER
I have no complaints! Everyone did handle business in a professional manner.
12/21/2024
Brizia G. VERIFIED CUSTOMER
This was my first time having my car serviced. I took my car initially for a repair on my rim. I was given a quote that it was going to take 6 hours and I could pick it up later that day. Then they call me and say it won’t be ready until the next day. I didn’t get my car back until 2 days later. I also got a tire rotation since it was almost due and the psi sensors were reading the front tires as the back and vice versa. I took it back THREE times and the issue was not resolved and I was told I’d have to come back another day to do a diagnostic test. I sat in my car before leaving and found the solution fast. Being the customer, I should not be the one fixing the issues when there’s people being paid to do so. Customer service from Adrian was a 2/10. He wasn’t good at keeping me updated and didn’t call me back until hours after I had called. Definitely don’t want anything else to happen to my car if this is going to happen again.
12/21/2024
Ignacio V. VERIFIED CUSTOMER
Very excelente total
12/20/2024
Sandra A. VERIFIED CUSTOMER
Prompt service and great customer service from all individuals i had contact with.
12/20/2024
Gilbert A. VERIFIED CUSTOMER
SUl was excellent
12/20/2024
Eduardo S. VERIFIED CUSTOMER
Compromise is used in fair dealing and negotiation. Ashley demonstrated professionalism and honesty in her dealings. Way to go Ashley, and have a great day . Thanks
12/20/2024
Jesus T. VERIFIED CUSTOMER
La sñorita Ahsley es excelente
12/20/2024
Larry W. VERIFIED CUSTOMER
very kind and efficient
12/20/2024
Robert L. VERIFIED CUSTOMER
My visit was handled efficiently. Thank you
12/20/2024
Cathey S. VERIFIED CUSTOMER
He is always friendly and professional.
12/20/2024
Robin D. VERIFIED CUSTOMER
I was in and out in about an hour which I appreciate