Janeth addressed the issue we were having with our vehicle. In researching the issue we were experiencing, we read that many service departments were not able to fix the issue and many owners were upset that the issue was a common issue with no fix. We read that some owners were stating that their issue was resolved with a re-calibration of the affected system. Mentioned it to Janeth and she relayed it to the mechanic servicing our vehicle. Mechanic ran into a problem performing the re-calibration and consulted with an engineer to resolve the issue. We are happy that the advisor and the mechanic worked diligently to get our issue fixed.
12/19/2024
Salvador C. VERIFIED CUSTOMER
Went in for an oil change and waited for my Tacoma, the service was completed in under an hour!!! Mr Martinez and his crew at the service department are doing an amazing job!
12/19/2024
Ellen S. VERIFIED CUSTOMER
The service was done quickly
12/19/2024
Karen C. VERIFIED CUSTOMER
Saul was incredibly helpful, attentive, kind, and overall amazing to work with!
12/19/2024
Gilberto L. VERIFIED CUSTOMER
Gabriel was very polite and helpful answering my questions, I was able to wait for my vehicle and it was done in about an hour.
12/19/2024
Cruz G. VERIFIED CUSTOMER
Service adjuster didn't have communication with me. Ashley did text but when I replied she never called or returned my text or call. I was very disappointed i just went for an oil change at 9am. And I didn't pick up my vehicle until about 1pm. I also left a message for Roy never responded my call. I did see Roy when I was picking up my vehicle he never acknowledged me or what I had to say. The only person that helped me was a gentleman called Mike. If this an important survey hopefully I get a call back ****-****-xxxx
12/19/2024
Victoria A. VERIFIED CUSTOMER
Appreciate how attentive and kind Saul was
12/19/2024
Karina M. VERIFIED CUSTOMER
Great service. Janeth is always helpful and clear with communication.
12/19/2024
Carlisle N. VERIFIED CUSTOMER
Mike is always helpful and provides excellent, timely service.
12/19/2024
Luis R. VERIFIED CUSTOMER
Gracias Michael
12/19/2024
Rosa R. VERIFIED CUSTOMER
Buen servicio atencion al cliente muy rapido servicio menos de 1 hora
12/18/2024
Selene F. VERIFIED CUSTOMER
Fast service in less than an hour.
12/18/2024
Emma D. VERIFIED CUSTOMER
Muy agradecida por la atención recibida
12/18/2024
Irma G. VERIFIED CUSTOMER
Janeth was very helpful, friendly and professional. Great customer service Janeth!
12/18/2024
Jonathan S. VERIFIED CUSTOMER
Mike is an amazing representative for your company! He knows who I am and he treats me like I am First class!
12/18/2024
Alejandrina R. VERIFIED CUSTOMER
Very Professional and attentive.
12/18/2024
Michael G. VERIFIED CUSTOMER
Great customer service every time
12/18/2024
Diego P. VERIFIED CUSTOMER
Very good servise
12/18/2024
Guy D. VERIFIED CUSTOMER
Fernando is always available to help me and this is why I keep servicing my vehicle at fox toyota. Thanks
12/18/2024
Virigina R. VERIFIED CUSTOMER
I’ve been very satisfied with the service at Fox Toyota and my service advisor Janeth Herrera.