I had an appointment at 11:15 for an oil change, I got their on time. I left at about 3:15 . It took 4 hours to get an oil change. So I do not understand the purpose of appointments. I should have been told it was a 4 hour wait time. I could have reschedule or taken the shuttle. Big disappointment from loyal customer .
11/21/2024
Frances C. VERIFIED CUSTOMER
Gabriel was excellent. The only thing was my old battery was not returned. I could’ve gotten money back. Toyota double dipped with MY battery. Never got a response back when I insisted to give me back my old battery
11/21/2024
Edna C. VERIFIED CUSTOMER
Thank you for servicing my vehicle.
11/21/2024
Abigail G. VERIFIED CUSTOMER
We were very satisfied with Saul's service! Excellent person
11/21/2024
Teresa D. VERIFIED CUSTOMER
Lots of communication between myself and my service rep, Abi Irrobali! All questions answered. My bill was explained to my total satisfaction. I’ll be coming back to Fox Toyota.
11/21/2024
Raul Q. VERIFIED CUSTOMER
Saul es muy atento y rápido con su trabajo y siempre me aa atendido al 100 gracias
11/21/2024
Jose L. VERIFIED CUSTOMER
Quick easy and very informative. She smiled the whole time and remained friendly!
11/21/2024
Maryann C. VERIFIED CUSTOMER
Don't agree with the high cost of the diagnostic check
11/21/2024
Gre D. VERIFIED CUSTOMER
Excellent experience like always. Mike was very attentive and professional. Hands down one of the best advisors I’ve worked with.
11/21/2024
Javier V. VERIFIED CUSTOMER
What are your prices? Everything is really expensive. $80 to install something that costs $20 and takes less than 1 minute to install? That is ridiculous even for the labor.
11/21/2024
Alberto R. VERIFIED CUSTOMER
The job was well done.
11/21/2024
Placido T. VERIFIED CUSTOMER
I am very unsatisfied, I went the next morning and spoke to the Service Director Joe Labrado he has the details of my concerns and unhappiness with this service and previous ones. In this occasion my car had to stay overnight as I was told that it was locked and the employees that had the keys for the fence left for the day and once again after picking up my car the next morning and staying there for 24 hrs my car still has a light on, the sprinkler fluid light after telling Adrian to please take care of it, I have always received a careless service from him. The Director of service was super nice, professional and listened to my concerns with emphaty. Thanks, Nancy Trevizo.
11/20/2024
Sergio V. VERIFIED CUSTOMER
Waited over 2 hours for Oil Change service.Besides that everything was fine.
11/20/2024
Jesus A. VERIFIED CUSTOMER
Ashlee excelent service
11/20/2024
Maria F. VERIFIED CUSTOMER
I am impressed !!! Thanks
11/20/2024
Isidro R. VERIFIED CUSTOMER
Long waiting at the time to drop off my vehicle, the service adviser didn’t come outside. I also called to find out if the vehicle was ready and the person on the phone told me that I have to go there and check myself because the service adviser was on a meeting with his boss and he was the only one to give me information about my vehicle. I understand the oil change was for a dollar but for sure I would never go back for service there.
11/20/2024
Cesar M. VERIFIED CUSTOMER
Outstanding customer from Janeth
11/20/2024
Melissa M. VERIFIED CUSTOMER
I’m glad you switched your rating scale to one question because otherwise I won’t do it