Adrian is very nice and helpful. Thank you so much!
11/16/2024
Luz Maria. VERIFIED CUSTOMER
He explained very clearly what needed to be done
11/16/2024
Lorena M. VERIFIED CUSTOMER
NA
11/16/2024
Josue C. VERIFIED CUSTOMER
Good ,dependable quality service!
11/16/2024
Juan V. VERIFIED CUSTOMER
Second time I specifically requested a car wash and it wasn’t done. Oil change took 2 1/2 hours. Way to long for having an appointment
11/15/2024
Elvira P. VERIFIED CUSTOMER
Great service!!! Thank you!
11/15/2024
Rufina L. VERIFIED CUSTOMER
She was helpful
11/15/2024
Enrique G. VERIFIED CUSTOMER
????
11/15/2024
Jacob H. VERIFIED CUSTOMER
Great job! Ultra fast service!
11/15/2024
Maria D. VERIFIED CUSTOMER
Why isn’t my Toyota app working instead I am getting updates from car facts ..why did I have to wait two hours for an oil change with an appointment
11/15/2024
Sonya H. VERIFIED CUSTOMER
Ashley told me to keep a close eye on my phone as they would keep me updated via text and it would be the fastest way to proceed if any additional services were needed. I did and approved additional services, within that approval I asked how long it would take to have these completed. I did not receive an answer until 1 1/2 hrs later in which I was informed she was going to request services and it would take about 5 more hours. So 1 1/2 hrs wasted with no response nor services being processed.
11/15/2024
Agustin M. VERIFIED CUSTOMER
Avelina was very helpful and very knowledgeable.
11/15/2024
Christine K. VERIFIED CUSTOMER
Made false comments on the paperwork, refused to give me a copy of the documents Insinged and i asked for a copy, sat in there for several hours, they tried to force me to pay labour for work where they basically just tried to find reasons to deny my claim, belittled, spoken down to, tried to sell me parts and if I didn't buy thos eparts they wouldn't honour the csp. Corporate tried to call someome there to clear the work and no one picked up. Worst toyota service of my life, it's already logged with corporate as I was on the phone with them updating their file while I was waiting and will be filing two more official reports against fox.
11/15/2024
Cesar M. VERIFIED CUSTOMER
Outstanding customer service by Janeth.
11/15/2024
Emilia L. VERIFIED CUSTOMER
Everything was good except for the time, was 4 hours and I was told the job will be done an one hour
11/15/2024
Peter S. VERIFIED CUSTOMER
Good service, thank you
11/15/2024
Manuel P. VERIFIED CUSTOMER
I went in to do an oil change and also to get rid of all the lights on the dash board. I was told it was the airmass sensor which I gave permission to get it installed. The lights went off but turned back in as soon as I drove off. I told Adrian he took it back in to the shop got the lights reset and 2 minutes later they were back on again. I text Adrian to let him know this was on Tuesday 11/12/24 he said he was going to talk to his manager and see what is the next step. It’s end of the day on Thursday 11/14/24 nothing yet. I texted Adrian twice for an update have not heard from him.
I need this resolved please. Thank you
11/14/2024
Alonso T. VERIFIED CUSTOMER
Great service
11/14/2024
Diana D. VERIFIED CUSTOMER
Can count on Adrian Martinez to assist me at all times
11/14/2024
Juan B. VERIFIED CUSTOMER
It was a great help because I was behind on fixing recalls and maintenance