Fox Toyota of El Paso Auto Repair Service

For starters, I have now been there twice and have requested when messages are send to me they are addressed to me as Iris not Zachary because he is my husband. I was in the car waiting for about 10 minutes before someone came out to even check if I’d been helped. The person who met me at the car was wonderful and I could tell actually cared what I had to say and the importance of the fix. However, someone who called me on the phone told me there were no tires and could only offer that I use my spare. After I said multiple times that would not work because I have to go on the interstate frequently for work he continued to say that was all that could be offered to me or I could continue to drive with the tire that was becoming flat due to the nail in it and I couldn’t not count on the fix being possible until Tuesday. However, when the person who helped me from the start came to talk to me about it he listened and quickly found a manager to make a solution happen that would work. It turned out there was a brand new tire that fit my vehicle the whole time and it had not been offered to me previously only because it was a different brand than the three tires I had. This made me feel lied to and manipulated due to the person on the phone, who I believe to be the technician, has told me there were no tires. I also felt as if my husband Zachary had been able to bring my car in, if he were not deployed, none of this would have been and issue. I also was not given a paper detailed with the tire I was given or any proof of the visit other than this message asking me to fill out this survey. However, to end on a positive I believe the guy who helped me the most, Mikey I believe was his name was great!

Great service! Thank you.

Always extremely professional, kind and timely.

I’m satisfied in working with Saul as he had informed me that the second remote was available and made it easier to make the appointment so soon. Job Well Done!

Good communication, good service. Timely.

Minimal feedback from Manuel R Hernandez and seemed not interested in my vehicle needs and never provide direct feedback 1:1 as previous advisors. Not even when the vehicle was ready he was able to attend me. Nevertheless, Joel was more attentive and Joel was the extra mile with the attention not provided by Manuel and offered me the courtesy car-wash.. kudos to Joel not for Manuel. Thanks.

They forgot to wash the vehicle

Thank you Gabriel was great

Janeth Herrera provided timely professional service. Very detailed.

Great service

4 hours just to check levels

Excellent Service.

Awesome dude! Very professional and efficient.

Tôi r?t hài lòng khi Fox Toyota ???c Janeth Harera giúp tôi r?t tan tình Thank you very much

Abigail is an Outstanding Service Representative!

Terrible service. I have been a very loyal customer for 7years

Very satisfied thanks to Janeth Herrera.

Great customer Service and communication on the needs of my truck

I feel a full satisfaction on a good well job done.I also asked him a couple of questions about the maintenance that you guys perform, I was satisfied about the explanation that I received from him.thank you very much.

Great service. Abigail is very professional and helpful. Toyota is by far the best experience I've had with car dealers.