Fox Toyota of El Paso Auto Repair Service

Service was great and super fas. Gabriel answered all my question and also advised me on the importance of following up with what needs to be fixed.

Great service as usual Thank you

Mr. Martinez always a ver nice person

Always friendly and attentive

It was good service the only thing was the wait time it took about two and a half hours but Ashley explained it was due to a new system and future visits would not take as long.

Awesome Job!!!

Good

Very professional! Communicated well and provided great customer service.

Thanks and I appreciate your support

You guys are amazing and thank you for the great service like always and thank you again

Nothing having to do with Janeth as she has been nothing but thorough. Issue is with not being provided video of work done and video of replaced belt.

After seeing text with recommendations of services needed I called to get further information. I left a voicemail for the rep to please call me. After waiting 45 minutes and hearing nothing I called again and again received no response. Finally I decided to go in and the rep was still not available. Being frustrated I paid for the oil change and took my vehicle. I will look into getting the recommended services done elsewhere.

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Very POOR service. Company does anything and everything to avoid taking care of their customers. Workers there lack integrity while saying one thing and notating the opposite on paper. Very horrible service!! Corporate will be notified!!????????????

Ashley was very helpful.

I was very satisfied with Ashley‘s customer service. I was not satisfied with the work done on my vehicle. They tore apart the back of my vehicle and did not assemble it back as i dropped it off messy personal worked on my vehicle.

The customer service at this location is awful. The person assigned to me took at least 20mins to get my vehicle in. Then the courtesy shuttle was not actively coming and going to drop off people. The driver was literally just looking at the signing sheet and coming back and forward. Then when I picked up my car, the representative told me to go to another one because she was busy. The other rep person was upset and she mentioned the person assigned to me didn’t help anyone today at all and always relied on her to do it. I don’t care iif they were having a rough day, I don’t appreciate the lack of professionalism when I’m paying almost $800 for a service. Also the ladies at the cashier / front desk - super rude. When I first arrived and asked for the shuttle service they didn’t even greet or look in the eye and they were chatting about their school stuff to do … barely told me the signing sheet was in another table. This is so far the worst experience at Toyota Service location for me. Moved from Dallas last year and I always went to the Service location at Irving TX. They were always kind, smiling, attentive, efficient, etc, I also took my vehicle to the location in Longview TX and they were super nice, efficient, and their customer service was outstanding. Same thing when I lived in CA, took my vehicle to the location in Burbank, CA - expensive but they were profesional and always great customer service. As you know I am a loyal Toyota vehicle owner, and this location had me so disappointed. Just wanted to make sure you pay more attention to your customers and the systems you are using to be more efficient from the drop out thru the vehicle pick up. Or even for the people that is on that waiting room….

Mike was great as he always is. Got me in and out quick.

Great service

My Service Advisor Jeneth was kind and professional, but for $666.51 I didn’t expect to find the tires to be rotated without the proper PSI adjustments. Very disappointed to find the following: LF: @26psi LR: @35psi RF: @32psi RR: @36psi