Moses Toyota Auto Repair Service

Excellent service! Thank you!

Mr Walker was perfectly fine and professional in demeanor and attitude.My dissatisfaction stems from a glaring lack of communication between your appointment staff and your supply/ service staff . I was notified through the Corporate Toyota App that my 2nd "Key Fob" was available at your facility . I arranged to take a Vacation day from my Medical practice to drive from Beckley area to have the" Fob " programmed , only to be told It was not ordered and not available . I consider the entire day an expensive, aggregating one . I would suggest that in the future, your appointment staff /service/supply managers confirm that the proposed items are, in fact, before sending three appointment " text reminders"of one's appointment. I would like to request that my "Key Fob" be sent to L& S Toyota in Beckley for programming. I do not relish repeating the 90 minute drive for a straightforward service .

Very professional, thorough and prompt.

3% charge for credit card payment? I was not prepared for that.

In the past, I was used to sitting in dirty, poorly lit service waiting areas at other dealerships. Coming to Moses Toyota for service is a dream!