I was worried about my tire sensor. Darren took the time to explain the report on my work summary. It made sense when he explained it. Made me feel assured.
2/22/2025
David J. VERIFIED CUSTOMER
Thanks.
2/22/2025
Diana S. VERIFIED CUSTOMER
Naim was kind, professional, and explained everything clearly. Very happy with the service from everyone that helped.
2/22/2025
Jasmine F. VERIFIED CUSTOMER
Darren is the best! He always ensures I receive the best service possible, and is the primary reason I stay with Handy as my go-to!
2/22/2025
James M. VERIFIED CUSTOMER
I had no problem with today’s appointment!!
2/22/2025
Leslie S. VERIFIED CUSTOMER
Upon leaving, glove box drawer was opened and now will not shut. Lock is now loose. That is not the way it was brought in for an oil change. Dealer will need to fix. Why was the glove box needed to be opened for an oil change?
2/22/2025
Mary -. VERIFIED CUSTOMER
Much miscommunication during scheduling appointment … was told wait would be 1 hour with the recall repair. Wait was well over 2 hours.
Discussed mailer coupon when scheduling oil change for $24.95. Was told there would be a note of it on file. Ended up there isn’t a coupon for the oil change, just tire rotation, and I was charged around $90. Would have gone somewhere else had I understood this.
After waiting for the car to be done was informed of things that were found for recommended repairs. Most places inform customer BEFORE the scheduled repairs are completed.
2/21/2025
Lindsay T. VERIFIED CUSTOMER
It was easy to schedule (I got an appointment the next day), I got a free rental which made logistics easier, and everything for the recall repairs were handled quickly and painlessly.
2/20/2025
Liza C. VERIFIED CUSTOMER
Naim was very professional, helpful and courteous
2/20/2025
Robert B. VERIFIED CUSTOMER
They could not find a reason for my check engine light. Yet they checked everything and reassured me I could drive safely. Hopefully they will determine why the light is on
2/19/2025
Susan B. VERIFIED CUSTOMER
Tonya was so kind to me. I have a torn hamstring and she drove my car to me
2/19/2025
Yacouba B. VERIFIED CUSTOMER
None
2/19/2025
Tammi G. VERIFIED CUSTOMER
Very good.
2/19/2025
Max G. VERIFIED CUSTOMER
Maybe its on me but i had an 8:45 appointment and my car wasnt done until 3:15 for an oil change. I realize i said i wasnt waiting for it but i dont understand the drop off/wait for it difference. I would like an estimated time done in the future i wasnt expecting that late
2/19/2025
Taylor B. VERIFIED CUSTOMER
William is great, very helpful and knowledgeable part to your team. It’s always nice when he greats you with a smile and cracks jokes that make it fun and welcoming to be with Toyota. 10/10 great service experience!
2/18/2025
Emerson H. VERIFIED CUSTOMER
Naim was great and I do not want this review to reflect negatively on him. However, what was originally supposed to be a 2 hour appointment was nearly 4 hours long. Again, I enjoyed working with Naim and his communication was great, it just took too long
2/18/2025
Andrew E. VERIFIED CUSTOMER
Left emails and messages for service manager to contact me regarding an issue, I have yet to hear back from them. Another dealership totaled my engine after I sought out services from Handys
2/17/2025
Brooke B. VERIFIED CUSTOMER
An email was sent to operations manager and GM regarding my disappointment in the service department at Handy so I don’t feel the need to send all the information again. The lack of communication was incredibly frustrating. The original email was sent to the GM, service manager, and Niam (my service agent). With no response. It seems evident that the service team is not customer oriented, which is unfortunate as the sales team has been wonderful to deal with for myself and my significant other. Before bringing my vehicle to your service department, I was recommended to go elsewhere and I should have listened. All the best to you,, I do not need to be contacted by a representative.