My oil change was scheduled at noon and took 2 hours.
1/12/2025
Christine G. VERIFIED CUSTOMER
Darren was very polite and assisted me during a very stressful incident of my car battery dying unexpectedly. Was very considerate of my concerns with the several caution and other lights that came on. He assured me it was probably due to battery issue. They got my car in the next morning. I have always taken my Highlander to Handy’s because of the excellent service I have received. Thank you
1/12/2025
Benjamin E. VERIFIED CUSTOMER
Excellent service as always, thank you
1/12/2025
Sally S. VERIFIED CUSTOMER
The service was done on a timely manner.
1/11/2025
David D. VERIFIED CUSTOMER
Work was completed in sufficient amount of time. Was informed of all work that was being done. Love the use of the phone for what can be done and can request what to be done while vehicle is in shop
1/11/2025
Ella M. VERIFIED CUSTOMER
Naim went above and beyond!
1/11/2025
Stefanie B. VERIFIED CUSTOMER
Great job! Thanks
1/11/2025
Joey G. VERIFIED CUSTOMER
Job was completed in a timely manner. Thank you
1/11/2025
Maryann C. VERIFIED CUSTOMER
I love how professional and customer oriented your service dept is. I loved the text updates and the videos of my engine & undercarriage was enlightening. Top it off with VIP treatment, comfortable waiting area, and clean facilities,
Handy Toyota ST Albans is th A-Team.
1/11/2025
Delaina N. VERIFIED CUSTOMER
Darren made the appointment very smooth! Appreciated the excellent customer service!
1/10/2025
Stephen R. VERIFIED CUSTOMER
We love the Handy/Luneau Families. We go way back over 50 years. Our service has always been TopNotch.
1/10/2025
Bryan P. VERIFIED CUSTOMER
Alan was very nice and professional. You have a wonderful facility there everything is nice and clean very well run dealership. Thank you for having such a top notch service facility. Every employee I talked with are totally professional and are concerned with our needs during our appointments. Thank you Bryan P
1/9/2025
Samantha L. VERIFIED CUSTOMER
You are a rockstar!
1/9/2025
Judith J. VERIFIED CUSTOMER
I did not see name tags this morning, but the young man that processed my appointment did a perfect job for me. Besides processing my work order, he listened to me, patiently, answered questions, or referred me to the person who could, he kept me informed. I was very satisfied with today’s appointment.
1/9/2025
Frederick A. VERIFIED CUSTOMER
Service was very busy, so it took more time to complete. Otherwise, it very efficient and curtious.
1/9/2025
Erin C. VERIFIED CUSTOMER
Great guy great service!!!
1/9/2025
Lynn F. VERIFIED CUSTOMER
Today was a difficult day in the service department due to new technology. I appreciate the caring about the long wait...I was respected and Adam Luneau was a gentleman in his response to the longer wait. Thank you...Lynn
1/9/2025
Barry G. VERIFIED CUSTOMER
Tradition to new IT system seemed smooth. The additional software support technicians helped!
1/8/2025
Lourdes D. VERIFIED CUSTOMER
Thank you
1/8/2025
Lucille R. VERIFIED CUSTOMER
???? was in the waiting room 2 hrs 45 min? Did you forget me?
The car was cold with frozen snow on windshield outsid? Some who came in after me were called,
One gentleman who had been there just 1/2 hr asked how long I had been waiting. He said maybe you need to buy the ??pkg? And then he was called?? Wow?
But that’s just about wait time
I have always been pleased with service.
I’ve always purchased winter tires from LaRoses garage and visit with an old friend while they services vehicle.
Think you need a couple more mechanics!