Johnathon kept me well informed about what was going on with my car. Excellent customer service
1/17/2025
Alida C. VERIFIED CUSTOMER
I brought my car in at 11:10am for an 11:15 appointment. I was told that the service department was backed up and that there would be a wait. I told him that I needed to be home by 3pm and he said that would not be a problem. There was no more communication between us until 2:30pm when I went in search of him to ask where my car was. At this point they had not even started on my car. I began to ask him questions but was getting no where and asked to speak to a manager. The manager was able to expedite my car and also gave me a $100 for future use which I asked for to compensate me. I was displeased with this whole experience due to the fact that I had an appointment, therefore it should not take 4 hours for a simple oil change. Also, the lack of communicate very irritating as I was expecting my car to be done in a timely manner for me to be home at 3.
1/17/2025
Christopher F. VERIFIED CUSTOMER
I’m just always happy to deal with Toyota of Glendora because of employees
Like Mike who never makes feel under pressure about what needs to get don to my vehicle. Which is also why I never have a problem also getting done to my vehicle when he does suggest things. I really appreciate it.
Thanks.
1/17/2025
Alfredo Jr. VERIFIED CUSTOMER
Joseph is very respectful and made it extremely painless & easy on our car buying experience. I will definitely recommend him to my family and friends.
1/17/2025
Brandon C. VERIFIED CUSTOMER
Took 4 and a half hours to get tires rotated and an oil change. Was told that the wait would be ridiculously long so I expected a long wait but for the wait to be even longer than the 3 to 3 and a half hour wait I was told, again for an oil change, is unacceptable. I don’t know if that’s the new norm for you guys but lack of panic on every employees face while all customers waited that long for routine maintenance is dumbfounding.
1/17/2025
Pam L. VERIFIED CUSTOMER
Great experience and fast! Bianca is awesome! Thank you! And thank you to the technician. Appreciate you all
1/17/2025
Ofelia C. VERIFIED CUSTOMER
Great service!
1/17/2025
Suzanne M. VERIFIED CUSTOMER
Great service!
1/16/2025
Eric R. VERIFIED CUSTOMER
Great service. It was a bit pricy though.
1/16/2025
Joanne M. VERIFIED CUSTOMER
David is a true asset to your team … kind, courteous, and knowledgeable!
1/16/2025
Scott P. VERIFIED CUSTOMER
Olvin provided exceptional service today, thank you.
1/16/2025
Andrea C. VERIFIED CUSTOMER
She was very nice, and professional.
1/16/2025
Andrea A. VERIFIED CUSTOMER
Everyone was kind when I drove in. I was called when my truck was done. Even let known what was necessary to fix. Overall good experience.
1/16/2025
Samuel P. VERIFIED CUSTOMER
It feels at home in Toyota of Glendora
1/16/2025
Jane S. VERIFIED CUSTOMER
All my needs were met in a timely manner. David millan gives excellent customer service.
Thank you
1/16/2025
Carlos A. VERIFIED CUSTOMER
David was my service advisor and he was awesome as usual! ????
1/16/2025
Johnathan J. VERIFIED CUSTOMER
First time taking my car in, also purchased vehicle here, however service for 50,000 miles maintenance took over four hours, close to 5. However staff were very polite and pleasant.
1/16/2025
Raul M. VERIFIED CUSTOMER
Berry satisfied with your service
1/16/2025
Mayra G. VERIFIED CUSTOMER
Time was horrible and the diagnosis on my car was no help
1/16/2025
Chris S. VERIFIED CUSTOMER
David Millan is why I keep coming back to this location. He is fantastic