Went in for something very minor. I was extremely happy that Joseph Salazar had an awesome, and what seemed to be a genuine personality! I do realize he's new at this position. I've seen him for several years moving up the ranks. I was tired of going to my maintenance appointments and being greeted with cocky and/or arrogant employees, who lack smiles and genuine friendliness. Keep up with the smile and eagerness to help Joseph Salazar!
2/19/2017
MONICA S. VERIFIED CUSTOMER
David Milan is the most awesome service person! He addresses his customers by name, is always friendly, listens to any service issues carefully, and provides information about various Toyota services. A few years ago, I had the unfortunate experience of dealing with Bob and he was the absolute worst service person I have ever had the displeasure of working with!!!!! Bob had atrocious people skills and that one experience made me reluctant to come back to Toyota of Glendora. If it wasn't for my positive customer service experiences with David, I honestly would never have come back to Toyota of Glendora. Thank goodness for David! Thank you for hiring him!!!
2/19/2017
DANIEL R. VERIFIED CUSTOMER
David was very personable and thorough in explaining the process and cost. I appreciate his professionalism. Thank you, David
2/19/2017
ALAN Z. VERIFIED CUSTOMER
Dave explained what was needed for the repairs.
He was able to Finnish on time. I felt the job was in good
hands, very satisfied.
2/19/2017
ELISABETH L. VERIFIED CUSTOMER
Thanks, guys!
2/19/2017
ARMANDO M. VERIFIED CUSTOMER
Good
2/18/2017
PATRICK R. VERIFIED CUSTOMER
Friendly, helpful and no bologna
2/18/2017
RALPH J. VERIFIED CUSTOMER
Very good service.
2/18/2017
ALEX S. VERIFIED CUSTOMER
Mike dose a great job
2/18/2017
GERALDINE F. VERIFIED CUSTOMER
Rick is an asset to your team. He is friendly and wants to make sure his customers are
well taken care of. I trust his recommendations.
2/17/2017
DAN B. VERIFIED CUSTOMER
good job
2/17/2017
ANNE G. VERIFIED CUSTOMER
Rick was wonderful and kept me informed all along.
2/17/2017
ENRIQUE V. VERIFIED CUSTOMER
Great service. Joseph was a true professional
2/17/2017
GERARDO G. VERIFIED CUSTOMER
Thanks for great Service and keep up the good work!!
2/17/2017
KEVIN I. VERIFIED CUSTOMER
I had an incident that occurred with one of your Lube techs.. It was unfortunate in which appeared that the oil drain plug wasn't securely fastened which essentially fell out and drained all the engine oil out while I was driving..Genaro and Joseph were both very courteous and understanding to my issue and and totally made right the wrong. Cudos to these employees..
2/17/2017
ANDREW T. VERIFIED CUSTOMER
Great service!
2/17/2017
JAMES C. VERIFIED CUSTOMER
He is doing a good job
2/17/2017
WILMA D. VERIFIED CUSTOMER
great service. Thank you.
2/16/2017
BILL D. VERIFIED CUSTOMER
Excellent!!!! From my check in at the service drive to my ride home, emails about the progress of my service, pickup, my friendly cashier to my ride home was fantastic!
Rick Rodriguez in service gave me the best service and I will tell everyone to take their Toyota to your dealership!
2/16/2017
JUDITH P. VERIFIED CUSTOMER
Very happy with Mike's service- just hoping Toyota will replace poorly designed / material on the rear hatch switch