Always appreciate your helpful attention to my needs and for your employees like Rick.
4/18/2019
GARY E. VERIFIED CUSTOMER
Rick always takes good care of us and our cars!
4/18/2019
Brea F. VERIFIED CUSTOMER
David Millan is a great service man,all around he has made this experience extraordinary effort and facilitated repairs with my Toyota car. It has made my experience effortless and I truly feel that he can help me with all my services need with the in the future. Thank you David and William for such a great job for your service and repair needs.
4/18/2019
Xasha V. VERIFIED CUSTOMER
From the moment I pulled up the service advisor was condesending and rude. His voicemail he left for me was in the same tone. When he called me with recomendations I gave the green light for one and when I picked up my car it was not done. I usually have exceptional service but that was not the case today.
4/18/2019
James M. VERIFIED CUSTOMER
Be happy to.
4/18/2019
Jian C. VERIFIED CUSTOMER
Good
4/18/2019
Armando R. VERIFIED CUSTOMER
Bad customer experience
4/18/2019
Henry F. VERIFIED CUSTOMER
Ok
4/18/2019
MATTHEW C. VERIFIED CUSTOMER
Rick Rodriguez always provides best in class service - thank you Rick!
4/18/2019
Betty I. VERIFIED CUSTOMER
I forgot to mention interior dash board lights not working. I don’t see on the paperwork they checked these out. Can I bring back in to be checked?
4/18/2019
Dawn H. VERIFIED CUSTOMER
Fast service with a smile & respect. Thank you so much.
4/18/2019
Timothy B. VERIFIED CUSTOMER
Brendon is one of the best service providers that I have encountered while getting work done on my car, great service!
4/18/2019
ANGELA R. VERIFIED CUSTOMER
When I arrived I stood in front of some young guy for 5 min. Finally i asked him if he could help me on my truck appointment. He never looked at me he just called some other guy, who took my info and told me it will take 1-1/2 hrs to do oil change. I waited in the lounge for 1hr & 45min. I finally went to customers service to see if it was ready.it was parked outside ready to go, but no one came to tell me it was ready! When I got on my truck my so called Rep was no where to be seen. Very lousy service from arrival to completion ! Your service personnel in the front greeting area have lousy service, no one asks you how they could help you. And your rep seems to just want to sell you something! I really don't think you'll make any changes on customers service! I seem to have to deal with this every time I go in for lifetime oil change. I regret buying my truck with you guys! My next Toyota will be from Toyota of Riverside! They have EXCELLENT service!
4/18/2019
Jose N. VERIFIED CUSTOMER
We took the car in on Saturday 04/13/2019 for oil change and asked for it to be checked for odd power off the day before. We were told the batteries were inspected and were fine. We had to use 3x AAA service calls to jump-start the car afterward. AAA tech told us the 12v battery needed replacement. We then brought back the car to you and all of a sudden the 12v battery didn't pass. I think your tech didn't actually test it in the first place on Saturday, caused us to use up AAA service calls and on top, you tried to charge us $160 to swap the battery. You should keep in mind we're coming back to you for future business instead of trying to gouge us for 1 service. You should've caught this on Saturday as quickly as the AAA tech was able to diagnose the problem.
4/17/2019
Jeremy J. VERIFIED CUSTOMER
Everyone I interacted with at the service department was very helpful and followed up with updates and any other information promptly. Overall it was a great experience
4/17/2019
Jesse S. VERIFIED CUSTOMER
Genaro has proven his dedication to my safety and has earned my trust and consistently exceeds all expectations! My Camry is in great shape and with his help will last many, many, many more miles. Thank you!
- Jesse S
4/17/2019
Vince R. VERIFIED CUSTOMER
Great customer service!
4/17/2019
Concepcion G. VERIFIED CUSTOMER
Your staff is always pleasant & professional
4/17/2019
FERNANDO A. VERIFIED CUSTOMER
Brandyn, was very professional and was quick to answer all my questions, he recommended my to replace my air filter wich was very dirty. I was very satisfied with my service.
4/17/2019
Janice S. VERIFIED CUSTOMER
David is the greatest and the reason I
Continue to bring my car to Toyota of Glendora.