My experience today was great! I appreciate Brian's helpfulness and attention. Thank you
2/6/2025
Shyanne M. VERIFIED CUSTOMER
He was extremely sweet, helpful, and explicatory!
2/6/2025
James C. VERIFIED CUSTOMER
Alejandro was an excellent advisor and was very communicative about my vehicle
2/6/2025
Pamela J. VERIFIED CUSTOMER
Matthew did a great job handling my recall repairs. He opened the service area promptly at 07:00 when my appointment was scheduled. He was prepared & professional, and was efficient getting through both confirming the needed work & completing the up-front paperwork. He directed me to the waiting room. The repairs were finished in less time than predicted and he explained them before leading me to my car, which was staged & ready to go. I think Matthew provided an excellent customer experience today.
2/6/2025
Lois G. VERIFIED CUSTOMER
Very helpful
2/6/2025
Luis D. VERIFIED CUSTOMER
Excellent service!
2/6/2025
Patrick P. VERIFIED CUSTOMER
Gas smell in my car.
2/6/2025
Kelly W. VERIFIED CUSTOMER
Great service.
2/6/2025
Rosemarie M. VERIFIED CUSTOMER
Was awesome and quick
2/5/2025
Shakeeta M. VERIFIED CUSTOMER
Alexandria made sure that my battery was tested and came and gave me the results before the visit was over. She also had staff drive my car back in the bay which made a high difference since I currently wearing a brace. Thanks so much for taking your time out to go the extra mile!!????
2/5/2025
Michael L. VERIFIED CUSTOMER
Brody, was friendly, efficient, and helpful. It’s good customer service to have a shuttle available.
2/5/2025
Kevin G. VERIFIED CUSTOMER
I have worked with many service advisors through the years and was once a service advisor myself. I must say that Lance Burns is on a level that only a few can reach in my opinion. Anyone in the car manufacturer business clearly understands that this job is not easy. He is highly professional and goes to any length to help me with any of the questions that I’ve had. I am so grateful that he is my service advisor. Thank you very much to Fred Anderson.
2/5/2025
Joshua D. VERIFIED CUSTOMER
Phone system is a disaster, I called all day trying to find out if there was a loaner available. I wasn't able to reach anyone till the evening. At one point my call was forwarded to Hyundai.
2/5/2025
Ken C. VERIFIED CUSTOMER
Happy to give a good word for Brody.
2/5/2025
Jacqueline K. VERIFIED CUSTOMER
Mr. Shepard is kind, intelligent and helpful. He listened to me, answered questions and provided information when I clearly didn’t understand something. He is certainly an important part of the reason I gave a 5-star rating regarding auto service at Fred Anderson Honda.
2/5/2025
Danielle N. VERIFIED CUSTOMER
Brody is very professional and kind. He explains everything in a way that I can understand and was helpful making sure I got everything done in one visit.
2/5/2025
Donald S. VERIFIED CUSTOMER
Lance did a great job from when we arrived through picking up the vehicle. Great communication and very professiona.
2/5/2025
Becille H. VERIFIED CUSTOMER
I went in Fred Anderson Honda for my 2024 CRV recall work. Keith Lubrano was professional and very helpful! He showed me how to keep tracking for oil changes.My experience was great. Keith went above and beyond for me.
Thank you so much.
2/5/2025
Jung Yoon. VERIFIED CUSTOMER
Quick and kind, thank you
2/5/2025
Dean M. VERIFIED CUSTOMER
Probably the best service consultant I have ever worked with. Thorough, conscientious and a good communicator.