Fred Anderson Honda Auto Repair Service

Lance provided great service and answered all my questions!

Wonderful service and so nice to fit me in! Thank you!!

Eric went above and beyond to make sure I was taken care of the first time! Give man and the mechanic that worked on my car a raise! Thanks Eric!

Outstanding customer service

Thank you so much! Erik Konopacke was great to work with!

Very good

I only had a recall fix, but the staff was very helpful and friendly.

Lance was a wonderful and so very helpful.

I appreciate getting me in and out in reasonable time, but there was some communication issues that I called back and discussed with the Department Manager. He assured me he would address those issues with his employees moving forward.

Excellent work Alejandro Santiago very jovial, professional, great personality and capacity for service; a genuine Honda Ambassador for us, always willing to serve us. Thank you Alejandro

Just want to be clear this was a return visit to fix a bad service work

Matthew was very attentive to my words and listened to my concerns. He did a great job of making sure my vehicle's needs were taken care of properly and timely. Thanks so much Matthew!

He was very personable and easy to chat with. Great customer experience throughout the visit. Wll return!

I’ve been using Fred Anderson for over 4 yrs and have been very satisfied with the service. They are truly customer focused. Matt is one of their most outstanding service advisors.

My dissatisfaction has nothing to do with AJ the service representative. I believe she did what she could to satisfy my concerns. The reason for my dissatisfaction is the discrepancy between what I was quoted for an estimate over the phone 2 days prior to my visit, and the cost quoted on arrival. When I initially called to get an estimate, I asked specific questions, took notes, and confirmed the details before hanging up. I was quoted $1,100 for the timing belt and water pump (inclusive of labor and parts), $320 for the tensioner, and a complimentary loaner car. At arrival, I was quoted over $2,000. I explained the discrepancy to AJ who said the best she could do was $1650 (still $230 over the estimate I was quoted). I asked if there was someone else I could speak with regarding the price difference and she said no. Ultimately I chose to have the work done because I had the day off and was already there. On checkout, my bill once again was higher than expected. A light bulb quoted in my inspection report for $0.00 was charged to me for over $60. I pointed this out to AJ who promptly took care of it. While the service I received was friendly and prompt, having to haggle over a price I was previously quoted (which was the main reason I chose to bring my vehicle here), and then having to correct a mistake in the final bill has left me feeling unsatisfied and hesitant about using your dealership in the future.

Thank you

Staff was very professional, friendly and pleasure to work with.

I had an issue with my car and Matt took care of it quickly. Great customer service!

Very kind, thorough and took time to answer questions

Always a pleasure coming in for service.