If you all don’t take Justin Lopez to your Van Nuys location, you’re nuts. He was great to work with the few times I was able to take my car to the Pasadena location.
2/27/2025
Mark W. VERIFIED CUSTOMER
Justin is great but when I bring my car in for service and you guys don’t have oil or cabin filters it’s extremely disappointing. When is Genesis going to figure out who they are as a brand and treat their customers accordingly. BMW and Mercedes understand. Service runs a dealership. If things don’t improve quickly you will start losing new customers to competitors. Your vehicles are wonderful but not good enough to overlook the headache that is Genesis service.
2/26/2025
Wendy M. VERIFIED CUSTOMER
Appreciated the assist.
2/25/2025
Natasha G. VERIFIED CUSTOMER
Justin was excellent. Very professional with clear communication. Genesis Pasadena is an excellent location with great service. Much better than previously in the combined location at Glendale.
2/22/2025
Hassan M. VERIFIED CUSTOMER
Justin is intelligent, professional, and very personable. He is very knowledgeable about Genesis cars and responded quickly to my calls and requests. He expedited my service when the Valet pickup was canceled. He is very valuable, and I hope Genesis can keep him after the Pasadena branch closes.
2/21/2025
Dennis W. VERIFIED CUSTOMER
excellent service and performance of your personnel
2/19/2025
Carlos S. VERIFIED CUSTOMER
The service was first class. The care was beyond excellent!
2/8/2025
Keith H. VERIFIED CUSTOMER
Great service
2/7/2025
Janet L. VERIFIED CUSTOMER
Thank you for taking my car in for service where Santa Monica disappointed me in every way. Particularly happy with Vasgen’s customer service. I look forward to continue working with this dealership.
2/6/2025
Changgyu O. VERIFIED CUSTOMER
Great job to Justin & Jacob.
Sad that the Pasadena branch will close. Poor judgement from HQ. Will lose customer satisfaction.
2/6/2025
Edward K. VERIFIED CUSTOMER
Car stopped 15FWY north passed Sunday
2/5/2025
Kris K. VERIFIED CUSTOMER
I was informed that this location is closing
2/5/2025
Jennifer Louise. VERIFIED CUSTOMER
Hello customer service
I’m truly upset to find out your Pasadena location is closing!!! I was told the nearest dealership is either Cerritos, Santa Monica or Westlake.
Not sure who in upper management made the decision to close this location. It’s been an ordeal just to make an appointment when service was located in Glendale. Pasadena was closer but still a challenge. I’m starting to regret my purchase!!!!!!!!!!!!
Please reconsider staying in the San Gabriel area. This is too much to deal with while dealing with the Eaton Canyon fire in Altadena. Praise God my house is still standing but it’s an ordeal trying to return.
I just don’t need another issue on my plate trying to find a dealership that can service my car
I can’t be the only customer to complain!!!
2/3/2025
Paul B. VERIFIED CUSTOMER
My alignment and tire pressure was set to oem specs (38 in the front tires and 35 in the rear tires, which I checked myself before dropping it off). However, after leaving my car in your hands for two days, my car pulls right (alignment off), my car shows 5 miles driven (i don’t know for what because I was only in for the chrome replacement) and my tire pressure is all over the place. I don’t understand how my car can be go from oem settings to 38 front left tire, 37 front right tire, 36 rear left and 37 rear right tire. Not to mention the car is somehow dustier in your shop than on the streets even after a car wash.
Although Justin put in his best effort, the fact that there isn’t an on site technician and the fact that he doesn’t understand or know oem specs on a vehicle that is supposed to be performance based is both disheartening and embarassing. I would not trust my vehicle in the hands of genesis of pasadena ever again.
1/30/2025
Robert R. VERIFIED CUSTOMER
I would have been more satisfied if I had been kept aware that my service was delayed
1/29/2025
Toni F. VERIFIED CUSTOMER
Justin was absolutely fantastic! One of the best customer service reps I've ever dealt with. He keeped me informed about the progress of my car. Outstanding!
1/26/2025
Kenneth S. VERIFIED CUSTOMER
I don’t believe they fixed the problem
I
1/22/2025
Ashot M. VERIFIED CUSTOMER
Very helpfull people at dealer
1/20/2025
Robyn Z. VERIFIED CUSTOMER
Easy to be accommodated. Met by Justin. Escorted to waiting room. Given all the information I needed and then wait was only an hour.
Justin seems a sincere service oriented individual.