The service team was great. Friendly pick up and delivery people. My only qualm, please don’t ask for confidential information in a text or email. Especially from an unknown sender. Ask if the client would rather receive texts or phone calls. Otherwise I’m very happy with the service!
1/16/2025
Changgyu O. VERIFIED CUSTOMER
Excellent customer courtesy.
1/15/2025
Brandi C. VERIFIED CUSTOMER
My problem was not fixed! My car was returned with the exact problem I dropped it off with. My car was at the dealer for almost 4 weeks and my issue is not resolved.
1/15/2025
Thomas R. VERIFIED CUSTOMER
Jacob was wonderful. However the dealership did not wash my vehicle. I was told it was an environmental issue. However when I picked up my vehicle you were washing all of the cars on the lot, so I don’t believe it was an environmental issue. I will be contacting Genesis corporate to let them know of my displeasure. Every time that I have brought my car in for service my car was washed and cleaned.
Tom Rosa
1/15/2025
Joe B. VERIFIED CUSTOMER
Everything was spectacular. Justin was very efficient and explained everything very carefully before and after my service. I will definitely be going back for more work on my G 90 as necessary.
1/15/2025
William M. VERIFIED CUSTOMER
All staff were very helpful and were on task. It was a very good experience. Thank you.
1/9/2025
Johnie R. VERIFIED CUSTOMER
Very attentive and quick to provide service, despite being only office attendant on the day I went into to get my vehicle serviced. I was extremely happy with his thoroughness in explaining the service process, providing pertinent information like complimentary services included in my lease agreement. Thank you, Justin - exemplary customer service and care!
1/8/2025
Mitchell D. VERIFIED CUSTOMER
Jacob was great!
1/8/2025
Kamiar F. VERIFIED CUSTOMER
Everything was excellent!
1/5/2025
Dennis Y. VERIFIED CUSTOMER
Justin is very friendly, professional, and responsive. He is one of the best service advisors I’ve met at Genesis. Thank you for all your help.
1/4/2025
Jeffrey B. VERIFIED CUSTOMER
Very friendly and professional service. Thank you.
1/4/2025
Amir G. VERIFIED CUSTOMER
Both Jacob and the other man working there were so nice and professional. I enjoyed talking with them and was happy with my service too!
1/1/2025
Elizabeth B. VERIFIED CUSTOMER
My main complaint was lack of clarity about reason for problem
Of dead battery’. Myron explained when I talked to him.Justin was helpful in arranging car and completing paper work
1/1/2025
Paul H. VERIFIED CUSTOMER
One of my vehicle concerns was completely ignored, unfortunately. I mentioned an issue when making the appointment, when the valet driver picked up the vehicle, and when I received the message that my vehicle was “done.” I know that it was never addressed because it’s not on my paperwork at all. That’s very frustrating.
12/30/2024
Barbara M. VERIFIED CUSTOMER
My only issue is that it took 3 hours waiting for a recall and oil change. Too long with no updates. They did wash my car which was nice.
12/28/2024
Tamara S. VERIFIED CUSTOMER
Extremely Friendly
12/25/2024
Judy S. VERIFIED CUSTOMER
Outstanding staff. They clearly care and want to do the best to represent Genesis and I am extremely happy with the Pasadena store. I moved from Santa Monica which frankly is a mess and terribly managed. A swing different between the two of a million percent.
12/22/2024
Andreh A. VERIFIED CUSTOMER
The wait was a little tooooo long. However, all the employees were so kind and friendly. Justin was very great and professional.