There was nobody outside to receive the Service Customers as is prevalent in other car dealerships. This should be looked into.
12/15/2024
Niel G. VERIFIED CUSTOMER
Work was not completed and could not answers from service, several times on hold after speaking to service for over 30 minutes. Terrible service and your people did not really care to try to satisfy the customer.
12/15/2024
William H. VERIFIED CUSTOMER
My service writer and technician were absolutely fantastic. Quick turnaround excellent work my car runs like a champ now.
12/15/2024
Cody P. VERIFIED CUSTOMER
Thanks Kendall!
12/15/2024
Stacey M. VERIFIED CUSTOMER
Appreciate your help with the car
12/15/2024
Kimberly B. VERIFIED CUSTOMER
Ahmad truly listened when I was describing the issue I am having with my Palisade. I had photos of what was showing on the dashboard and he used that info to figure out what is causing the issue. He was invested in solving my issue and he was respectful listening to my concerns. I felt validated with this visit, where in the past I felt dismissed.
12/15/2024
Julie W. VERIFIED CUSTOMER
I do not believe service did sufficient evaluation of my vehicle. They denied the problem existed despite four people experiencing it. They released the vehicle with no service. The problem remains.
12/14/2024
Elizabeth G. VERIFIED CUSTOMER
Had to wait an unusually long time between my service being over and me receiving paperwork.
12/14/2024
Alvin M. VERIFIED CUSTOMER
Great job, great service. But more snacks needed in the breakroom.
12/14/2024
Brieuc Bloxam. VERIFIED CUSTOMER
On my most recent visit, I did not work with Roberto regarding the service performed on my Hyundai Tucson
12/14/2024
Nasreen Q. VERIFIED CUSTOMER
He out sending very good customer service excellent
12/14/2024
James K. VERIFIED CUSTOMER
Did not receive update on car for 3 days
Called multiple times and left messages. Finally got someone on call to say my car was ready and fixed. But lack of communication and was unable to find car when given keys as it was way in back
12/14/2024
Jihyon K. VERIFIED CUSTOMER
The service adviser did not explained and responded well, so I had to overpay.
12/14/2024
Shuntina T. VERIFIED CUSTOMER
John was so patient with me and so helpful. He took the time to listen to what the issue was and kept me in the loop every step of the way. My experience with him would make me recommend Chantilly Hyundai to everyone I know. Thank you!
12/14/2024
Elizabeth W. VERIFIED CUSTOMER
My advisor, Roberto didn’t keep me informed about the status of my car, which in the end resulted in me being there for a total of 6 hours waiting. He said they were very backed up, but there were at least 3 people who got in at least 2hours after me, be done well before me. Also I don’t understand why management didn’t remove some spots from the calendar once they decided on the day to do the holiday lunch party, which halted everything for just over an hour. Thankfully John, who happened to check me in, saw me as i was leaving and he helped answer my questions and walk me through what did or didnt get done on my car, since roberto didnt go over it with me. Very disappointed and furious with this recent visit, as it shouldve taken at most only 4 hours. Im a patient and very understanding person, but 6 hours for what was on my list to get done/have checked is just absurd. Thankful for the two ladies at the checkout desk and very thankful for John.
12/14/2024
Marisa C. VERIFIED CUSTOMER
Jeilany Rivera was amazing - best customer service at a dealership I have ever received! Will be requesting her for all future service appts!
12/13/2024
Chauncey F. VERIFIED CUSTOMER
Kendall has always been professional, honest and very knowledgeable, only service advisor I utilize
12/13/2024
Lindsay R. VERIFIED CUSTOMER
Traci Khalil went above and beyond to accelerate my customer sentiment.
12/12/2024
Ginger C. VERIFIED CUSTOMER
I brought my car in for a 10:15sm appointment and was asked to give them until noon. When no one had contacted me by 12:50 I went to the desk to see how much longer I needed to wait and they couldn’t even find my paperwork. Not a huge confidence builder. I was told the car would be brought around after windshield wipers were replaced. Didn’t walk out until 130. Three hours and fifteen minutes seems a bit excessive for a basic service appointment. I was pleased to see my car had been washed and was also told that I may receive a discount of some kind on my next service. That would be much appreciated.
12/12/2024
Adel A. VERIFIED CUSTOMER
Don’t contact me.. outside of Seanc my experience with your service department was awful. It’s a genuine disappointment and I never plan to purchase another car from you all moving forward.