Hyundai of Chantilly Auto Repair Service

Hyundai Service Experience Survey Quality of Service: Excellent Friendliness and Professionalism: Excellent Overall Satisfaction: Extremely Satisfied Ahmad Shaun Fauz, provided outstanding service. Knowledgeable, courteous, and kept me informed. I highly recommend! Sincerely, Miguel C

The service was great! Fast and reliable. Greg is the absolute best!!! He is the reason I even consider going to the dealership. Great customer service.

I wish it took lesser time especially given the diagnosis did not reveal any issues and the work done was simply an engine light reset. I waited 2 hours for this in spite of having an appointment.

I was in for an oil change and I was there over two hours. Unacceptable.

Courtesy wash. I owned a BMW and each time I took my car for service, I received a courtesy wash. Secondly , I wasn’t told where my vehicle was parked after service. I had to search for it and when I couldn’t locate it , I approached a service person who brought it closer to the service area. Why can’t Hyundai do that simple gesture? Otherwise the service was completed albeit after 2.30 hours but I am glad I was advised that it would take longer.

I am very dissatisfied with the customer service I received from the Chantilly Hyundai dealer on Monday, January 20th. Here’s why:   I made an appointment for Sunday, January 19th, to get a diagnostic on my car. However, I received a call on Saturday asking to reschedule my appointment for Monday because the dealer couldn’t perform a diagnosis on my car that day, which I found hard to believe.   I arrived at the dealer on Monday at 10:45 for my appointment and noticed a line of vehicles left unattended. I had to walk away from my own vehicle to register my car, but eventually, those other vehicles were moved.   The staff were not welcoming at all. I provided the information regarding my appointment and immediately received text messages on my phone promising updates on the status of my car. Unfortunately, this system was not utilized. I ended up waiting for 2.5 hours in the waiting area, alongside approximately 20-25 other people also waiting for their vehicles to be serviced. The TV was showing a recorded football game, so I was stuck watching the same thing for almost three hours. Additionally, I needed to charge my phone, but the available charger was broken.   After 2.5 hours, I approached the front desk to inquire about my car’s status since I had not received any text updates. I was informed that the technician handling my car was at lunch, and no one knew what was happening with my vehicle.   On my second visit to ask the technician about my car, I requested an update. They informed me that there was an issue with the battery I had purchased just two days prior and that they needed to charge it, which would take another 45 minutes.   Feeling frustrated, I asked for my car back and left.   On Tuesday, January 22nd, I received a message saying that my car was ready. Really?!   I felt compelled to write this message due to the poor customer service I experienced. I felt like just a number, waiting for a chance to receive an update. If the dealer does not have enough mechanics to meet the demand, why do they overbook appointments? I know you may not care about this review, but I wanted to bring it to your attention in case you want to improve your business. I was considering upgrading my current car, but after this experience, I will ensure I never return to this place.

Great service!

Simply My ears, I have never experienced a more competent and personable service advisor. Clearly as highest priority is the customer. I expect to be a Hyundai/Genesis customer for the rest of my life. Sy Sherman.

No indication of when my car would be finished for service even though I asked MULTIPLE times how ling it would take. Terrible customer service. They dont care to follow up with customers. Took 3 hours for a simple state inspection.

Roberto was great! He's a great asset to Hyundai family.

Thank you!

He was awesome with explaining what was recommended on my vehicle which was very helpful to me.

Shaun is terrific. He is clear, thorough, and very helpful in his interactions with me. His recommendations and advice have been most helpful. A fine reflection of Hyubdai of Chantilly.

Amazing help was received

No response on a text message after waiting 30 min. There seems to be confusion on the status of my vehicle every time I come for maintenance. I have sent multiple complaints over a couple of years but have not had any response. Problem may not be rep's but general communication among people. Process Problem?

Kendall worked with me to get the part for my vehicle expedited. I am grateful. Thank you, Kendall!

I have requested shuttle and had to wait 45 minutes without any update. When I asked someone about it, advised I need to talk to my service person. And the service person never showed up to give me any updates. So I ended up to call taxi to go to work instead.

Shaun is the best. I know I can depend on him to get things done correctly.He has been my “go to” for my three cars at this dealership.

My go to place for service

Thank you for handling my recall